IT & Systems Coordinator

IT & Systems Coordinator Growing Local Business Cincinnati, OH Job Details Full-time 20 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance Life insurance Retirement plan Qualifications Application Integration Employee onboarding Cloud identity and access management (IAM) Knowledge management Microsoft Outlook Vendor management Disaster recovery Mid-level Microsoft Dynamics 365 User training (technical support) 3 years Cloud-based systems Access control implementation Attention to detail Azure AD Vendor relationship management Software documentation Microsoft Teams SharePoint IT Systems & applications support Document management Escalation handling Software training Communication skills Developing technical user guides Identity & access management

Full Job Description Technology and Systems Coordinator Role Summary:

provides Level 1 support for the company's core technical systems, acting as the first point of contact for users with day‑to‑day questions, access issues, and basic troubleshooting. This role supports employees across Microsoft 365, Microsoft Entra ID, Dynamics 365 Business Central, and eCommerce platforms, and serves as a coordination point between internal users, external vendors, and the outsourced IT provider. The role focuses on support, documentation, training assistance, and coordination — not system ownership, advanced administration, or development. Level 1 Systems & User Support Serve as the first point of contact for employee questions and issues related to: Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Business Central (navigation, basic usage, common errors) -

NOTE:

this role would not support specific how to for accounting/operational items o eCommerce platforms and connected systems (basic usage, sync or visibility issues) o Monitoring reported issues and error trends o Gathering impact details from users (what failed, when, how often) o Logging and tracking all issues including integration challenges Resolve common issues such as: Login and access problems Permission or role‑related questions "How do I…" system usage questions Basic integration issues Escalate and coordinate complex or technical issues to Outsourced IT provider, ERP or eCommerce partners and Internal system owners or leadership Provide clear issue descriptions Support troubleshooting conversations and document where possible Track resolution status and business impact User Training & Adoption Support Provide basic user guidance and reinforcement for: Various business system common needs Microsoft tools and standard processes Answering common "based on how we do things here" questions Assist with: New user onboarding support Refresher training on standard workflows Reinforcing approved processes and usage standards Help ensure users are following documented processes rather than creating workarounds. (This role supports training but does not design formal training programs.) Documentation & Knowledge Management Create and maintain clear, lightweight documentation related to: Common user issues and resolutions Standard system usage guidance System access and support processes Integrations and overall system mapping Maintain a central internal knowledge base (SharePoint, Teams, or similar) containing: "How to" guides for frequent user questions Troubleshooting notes for recurring issues Escalation procedures and support contacts Keep documentation current as systems, vendors, or processes change. Microsoft Entra & Access Support (Level 1) Assist with user access administration tasks under defined processes: User setup and deactivation (under guidance) Adding/removing users from security groups Coordinate identity‑related issues with: Outsourced IT provider Senior internal resources Follow predefined access and security standards rather than creating them Support disaster prevention and recovery efforts License & Systems Documentation Management Maintain a central directory of company systems and licenses , including: Software name Vendor License type and quantity Renewal dates How licenses are assigned and managed

Track:

Who manages each system (internal or external) How access is requested or approved Assist leadership with visibility into: What systems exist Who owns/supports them Where costs and renewals sit Vendor & IT Coordination Support Act as a supporting liaison between users and vendors by: Logging issues clearly Gathering basic information before escalation Following up on resolution Coordinate with the outsourced IT provider for: User issues beyond Level 1 support Hardware or access‑related requests Ensure communication stays organized and documented. Required Skills and Experience • 3-5+ years of experience supporting business applications or internal IT systems in a Microsoft‑centric environment Experience providing Level 1-2 application and systems support to end users, including troubleshooting, issue intake, and escalation Proven ability to operate in an environment with: Outsourced IT providers (MSP/MCP) External application or integration vendors Comfortable acting as an intermediary between business users and technical teams, ensuring issues are clearly understood, documented, and routed appropriately• Microsoft Platform Skills (Core Requirement) Strong working knowledge of Microsoft 365, including: Outlook, Teams, OneDrive, SharePoint Common end‑user troubleshooting scenarios License assignment and usage concepts Solid understanding of Microsoft Entra ID (Azure AD), including: Users, security groups, and role-based access concepts Access provisioning and deprovisioning processes Basic authentication and identity troubleshooting Familiarity with Microsoft security fundamentals such as: MFA concepts and enforcement awareness Least‑privilege access principles Recognizing and escalating potential access or security issues Business Systems & Integration Support Skills Experience supporting ERP or core business applications Dynamics 365 Business Central or similar cloud applications strongly preferred Understanding of how business systems integrate, including: ERP ↔ eCommerce Data syncs, status flows, and common integration failure points Ability to: Monitoring errors or failures reported by users or vendors Identifying patterns or recurring integration issues Collecting logs, error messages, timing, and business impact details Escalating issues with clear context and documentation Support standard cloud application upgrades responsibly Documentation & Operational Discipline Demonstrated strength in documentation and knowledge management , including: Creating and maintaining how‑to guides and troubleshooting notes Documenting recurring issues, resolutions, and escalation steps Experience maintaining: Application and systems inventories License tracking and renewal visibility Vendor and support contact directories Detail‑oriented with strong follow‑through on issue tracking and updates Technology Risk Awareness & Early Detection Practical awareness of technology risks in day‑to‑day operations, including: Access misalignment or privilege creep Integration failures impacting orders, inventory, or financial data License sprawl or unmanaged system usage Ability to help with early discovery and prevention , including: Recognizing warning signs of system outages or data flow issues Escalating potential risks before they become business‑critical Supporting disaster recovery and incident response activities by: Gathering impact details Coordinating communication Supporting post‑incident documentation and lessons learned (This role supports risk detection and response, but does not design security, DR, or BCP strategies.) Professional Skills Strong written and verbal communication skills with non‑technical users Organized, methodical, and able to manage multiple support threads at once Comfortable following defined standards, procedures, and escalation paths Able to balance responsiveness with documentation and process discipline

Benefits:

401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person