Icertis Solution Consultant

About the client: Our client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, our client brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries. Role--Icertis Solution Consultant Location - Marysville, OH The Icertis Solution Consultant Support is responsible for providing ongoing functional and technical support for the Icertis Contract Intelligence ICM platform This role ensures smooth system operations resolves user issues and supports continuous improvements aligned with business needs Key responsibilities include 1 Application Support Issue Resolution Incident and problem management Provide L2L3 support for Icertis ICM platform Troubleshoot system issues related to workflows templates clause libraries and integrations Analyze root causes and implement fixes or enhancements Manage incident and service requests within SLA timelines Create and maintain user guides and knowledge base articles Monitor data flows troubleshoot integration issues Work closely with legal procurement and sales teams Collaborate with IT and external vendors Provide regular status updates and reporting 2 Configuration Enhancements Perform minor enhancements and configuration changes Workflow updates Template and clause modifications Approval matrix adjustments Support periodic releases and patch updates

Required Skills:

Functional Strong understanding of Contract Lifecycle Management CLM Knowledge of legal contracting procurement or sales processes Technical Handson experience with Icertis ICM configuration Workflow and template configuration Basic knowledge of APIs and integrations

JSON XML SQL

preferred Experience Experience in CLM or enterprise application support Experience with Icertis platform preferred Strong problemsolving and analytical skills Ability to work in a fastpaced support environment

Skills Mandatory Skills :

Lead to Revenue Consulting-Functional Icertis CLM ICM Icertis Solution Consultant1CLM,IcertisN/AC2CUnited States