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Robert Half
TeamDynamix Administrator
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Job Description
Robert Half is seeking an experienced ITSM Platform Administrator to support and enhance a growing enterprise service management environment. This role will focus on the administration, configuration, automation, and continuous improvement of the organization's TeamDynamix platform, with a strong emphasis on employee lifecycle management, service catalog development, workflow automation, and AI-powered service delivery.
Support the design and rollout of the employee lifecycle process for onboarding, transfers and departures. Work with each department's technical staff to define and build their Access Groups.
Manage and optimize the client portal, ensuring a user-friendly and efficient experience.
Administer service catalogs, ticketing processes, SLAs, and workflow automations.
Determine requirements for new request forms and services, then design, build, test and implement them in the client portal.
Help establish scalable identity lifecycle and access management workflows across departments.
Develop and maintain integrations using TeamDynamix iPaaS and its low-code workflow capabilities.
Support API integrations and data exchanges between TeamDynamix and other enterprise systems.
Participate in the configuration, testing, rollout, and optimization of AI chatbot functionality within the TeamDynamix platform.
Create and maintain system documentation, knowledge articles, process guides, and content standards.
Responsibilities:
Administer, configure, and optimize the TeamDynamix IT Service Management (ITSM) platform.Support the design and rollout of the employee lifecycle process for onboarding, transfers and departures. Work with each department's technical staff to define and build their Access Groups.
Manage and optimize the client portal, ensuring a user-friendly and efficient experience.
Administer service catalogs, ticketing processes, SLAs, and workflow automations.
Determine requirements for new request forms and services, then design, build, test and implement them in the client portal.
Help establish scalable identity lifecycle and access management workflows across departments.
Develop and maintain integrations using TeamDynamix iPaaS and its low-code workflow capabilities.
Support API integrations and data exchanges between TeamDynamix and other enterprise systems.
Participate in the configuration, testing, rollout, and optimization of AI chatbot functionality within the TeamDynamix platform.
Create and maintain system documentation, knowledge articles, process guides, and content standards.