Systems Support Analyst

Role:

Systems Support Analyst Location:

: 2750 Monroe Blvd, Audubon, PA 19403•

Onsite Duration:

Long Term Job Description:

• Onsite Position
• Rotating Shift
• This position works a rotating shift, either 0700
• 1900 or 1900
• 0700 alternating (includes week days & weekends).

This position works with the IT Operations & Support Center 24x7 operation, staff works in shift pairs covering all hours rotating . The IT Operations Center (ITOC) provides monitoring of and problem resolution expertise for the continued functioning of the production technology environments at PJM. The focus of the IT Operations Center on-shift staff is to monitor all overnight IT systems, engage in fixing things that occur, and call-out to Subject Matter Experts when necessary. They must stay current in ITOC operations helping as needed with events that occur, and report at the beginning of the next day shift status of what may have occurred overnight. The incumbent is a broad-based Analyst who should be versed in multiple hardware and software technology disciplines that are used at PJM. This Analyst must be able to interact on a regular productive basis with IT Operations Center, PJM ITS support groups, business clients, and members. The Analyst derives their value both from their ability to understand, anticipate, and react to operational technology problems and from their trouble-shooting and diagnostic skills that enable them to resolve technology problems as they occur to minimize the impact to business partners and PJM member companies. The Analyst must be able to interpret signals coming from a comprehensive set of monitoring tools and to quickly direct remediation actions to restore the stability of the technology production environment at PJM. Additionally, the Analyst must be able to work with other technology professionals and direct activities in resolving issues to minimize the restoration time of production functions in PJM s technology environment.