IT Coordinator Renewable Natural Gas (RNG)

IT Coordinator - Renewable Natural Gas (RNG) Waga Energy - 5.0 Bala-Cynwyd, PA Job Details 1 day ago Benefits Paid parental leave Paid holidays Disability insurance Dental insurance Paid time off Parental leave Vision insurance 401(k) matching Qualifications Network troubleshooting Bachelor's degree in information technology Computer Science IT asset management Mid-level Windows 3 years Incident response Bachelor's degree IT procurement Customer support ticket management Incident Investigation Software documentation Organizational skills Technical writing IT Systems & applications support Cybersecurity Equipment inventory management Bachelor's degree in computer science Communication skills Identity & access management Information Technology Full Job Description About Waga Energy Waga Energy was established to further our founders' commitments to preserving the common good and acting collectively to ensure a sustainable future. Committed to the fight against global warming and to a sustainable energy transition, Waga Energy has developed a breakthrough technology to recover landfill gas into biomethane, also called Renewable Natural Gas (RNG). Our WAGABOX landfill gas upgrading units deliver high-quality biomethane, regardless of the quality of the raw biogas. The biomethane produced by the WAGABOX can be injected directly into the gas grid or used as fuel for vehicles. Waga Energy builds, owns, operates, and maintains the WAGABOX units under long-term contracts with landfill owners, and biomethane sales revenue is shared Already in operation at dozens of landfill sites worldwide, this revolutionary landfill gas purification solution has been producing clean, local renewable energy since 2015. Waga Energy is committed to a mission of driving a sustainable energy transition by making RNG accessible to all. Guided by the values of Boldness, Mastery, and Cooperation, Waga Energy employees in Europe, North America, and other locations are united by a common purpose: maintaining a livable planet for future generations. About the Position - Responsibilities & Duties At Waga Energy, strong office IT support ensures our teams have the tools and systems they need to do their best work in driving our clean energy mission. To support our growing U.S. operations, this role will be the primary IT point of contact in the United States and will play a critical part in ensuring reliable, secure, and scalable IT support for U.S. operations. You'll be the only on‑site IT team member in the U.S., which means you'll have a high level of ownership and independence in your day‑to‑day work. You'll have a local U.S. manager and be fully supported by Waga Energy's experienced global IT team based in France, who provide tools, guidance, and foster collaboration within a shared international mission. This role is a great fit for someone who enjoys being hands‑on, proactive, and solving problems independently—while also being part of a global, mission‑driven organization. If you're excited by autonomy, shaping IT practices in a growing environment, international collaboration, and doing work that directly supports a cleaner energy future, this role offers both purpose and room to grow. The successful candidate will have the opportunity to help build and scale the U.S. IT presence in the coming years as the organization continues to expand. Associated responsibilities include, but are not limited to: Technical Support & Operations Provide first-level IT support across the Group Manage the full lifecycle of IT equipment (procurement, setup, deployment, decommissioning) Handle user account creation and access management (onboarding/offboarding) Troubleshoot network connectivity and coordinate with local internet providers Maintain an accurate IT asset inventory for the Americas region; manage equipment and consumable orders Cybersecurity & Compliance Handle Level 1 investigation and follow-up of Group-level cybersecurity incidents, leveraging time zone coverage Validate software requests in coordination with

Group IT:

ensure proper procurement and review before deployment Support user awareness on security best practices Coordination & Communication Act as the bridge between local teams and the Group IT Department in France Ensure Group IT standards and policies are understood and applied locally Coordinate with local vendors and service providers Write and maintain user documentation to promote autonomy IT Projects & Continuous Improvement Participate in regional IT projects and deployments Identify local needs, gaps, and areas for improvement; report them to Group IT About You - Qualifications & Skills The ideal candidate is an enthusiastic, self‑motivated professional with a passion for sustainability, and: A bachelor's degree in information technology, computer science, or a closely related discipline. A minimum of 3 years of IT support experience in a corporate or multi-site environment providing Level 1 end-user technical support. Strong prioritization and organizational skills in a ticketed support environment Strong knowledge of Microsoft and Windows environments for support and maintenance Clear written and verbal communication with technical and non-technical users Ability to work independently and collaborate with remote/global IT teams Detail-oriented, patient, and customer-service focused Culture Faced with the urgent need to act to reduce greenhouse gas emissions, the employees of Waga Energy have committed themselves to take meaningful action to contribute to sustainable energy transition and the construction of a more environmentally friendly society. In serving as members of this committed team of professionals, Waga Energy employees are supported in meeting their professional development and career advancement goals within a fair, ethical culture focused on cooperation, humility, integrity, respect, and teamwork. Benefits Waga offers a competitive annual salary and benefits package including 20 days of paid time off, 11 paid holidays and paid parental leave along with health, dental, vision, life, and disability insurance and a 401k plan with company matching contributions. Recruiting Process Waga Energy's recruiting process typically includes the following steps: Interview with human resources team via phone or Teams. Interview with applicable department manager and human resources via Teams. Candidate completes Predictive Index (PI) cognitive and behavioral assessments. Human resources conducts reference checks. Human resources presents employment offer. Waga Energy is an equal opportunity employer. Note to

Recruiters/Staffing Agencies :

Waga Energy, Inc. is currently managing all recruiting efforts internally and is not accepting inquires or candidate recommendations from external agencies.