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Call Center Systems Analyst
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What they do
A Systems Analyst helps businesses and organizations to plan and build computer systems. Reviews the information processing needs of the organization, plans and sets up computer networks and software, and tests systems for accuracy, efficiency and ease of use.
$111,442 / year median in the U.S.
-13% projected decline
Job Description
Call Center Systems Analyst Remote in
NORFOLK, VA, US
• Posted 1 day ago
• Updated 1 hour ago Full Time Part Time On-site USD $60-60/hr Tharu Technologies Fitment Dice Job Match Score™ 🔢 Crunching numbers...
Job Details Skills Call Center Product Management Interactive Voice Response Migration Genesys Cloud Computing Amazon Web Services Artificial Intelligence Routing Health Care Analytical Skill Communication Collaboration Call Center Product Management Interactive Voice Response Migration Genesys Cloud Computing Amazon Web Services Artificial Intelligence Routing Health Care Analytical Skill Communication Collaboration Summary Job Title:
Call Center Systems Analyst -
Genesys Cloud & Amazon Connect Location:
Remote Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives. Required Skills & Experience 5-8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations Hands-on experience with: Genesys Cloud Amazon Connect IVR technologies Experience with contact center migrations to Genesys Cloud Experience supporting: Conversational AI Chatbots Virtual assistants Digital self-service implementations Familiarity with contact center platforms such as: Genesys NICE Amazon Connect Understanding of AI-enabled service capabilities including: Agent assist Knowledge retrieval Automation Intelligent routing Understanding of healthcare domain Strong analytical, communication, and collaboration skills Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Dice Id:
91098916
Position Id:
OOJ - 1316-317-1788205103
Posted 1 day ago Company Info About Tharu Technologies Tharu Technologies LLC was formed in 2017 as a Minority & Women-Owned Small Business. We specialize in providing services that include software development, IT consulting, cloud computing solutions, cybersecurity, data analytics. The company has a team of highly skilled IT professionals who work closely with clients to understand their specific needs and develop customized solutions that meet their requirements. Solutions are designed to improve operational efficiency, increase productivity, reduce costs, or enhance the overall customer experience. Tharu Technologies LLC as a company has a strong focus on innovation, quality, and customer satisfaction with a deep understanding of emerging technologies and industry trends, as well as a willingness to adapt to changing market conditions.