EHR Support Analyst

Job Summary The Support Analyst provides tier-one and tier-two support to affiliated practices utilizing the athenaOne Electronic Health Record (EHR) platform. This role ensures timely, accurate resolution of application and workflow-related issues through proactive case management, detailed documentation, and strong collaboration with internal teams and external vendors. The Support Analyst plays a critical role in maintaining system stability, provider satisfaction, and operational efficiency across the EHR landscape. This position requires analytical problem-solving skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced, remote environment. If you're a strategic and results-driven individual with a passion for helping physicians and clinics thrive, we'd love to hear from you! Responsibilities Provide day-to-day support for physician practices using the athenaOne EHR system, including troubleshooting access, workflow, and configuration issues, while delivering excellent customer service to ensure a positive user experience for physicians and staff. Manage and resolve support tickets within established service-level timelines, ensuring accurate documentation and timely follow-up in Salesforce. Analyze issues to identify trends, root causes, and opportunities for workflow or system improvement. Collaborate with EHR Trainers, Onboarding Managers, Revenue Cycle, and other internal teams to resolve complex or cross-functional issues. Assist with user provisioning, system configuration checks, and validation for practices while contributing to knowledge base articles, job aids, and process improvements Experience Proven experience working in a medical office environment or healthcare setting with direct exposure to EHR systems Strong understanding of medical terminology and clinical workflows to effectively support healthcare providers Familiarity with managing medical records and ensuring data integrity within electronic health records Excellent problem-solving skills with the ability to troubleshoot technical issues efficiently Minimum 2 years of EHR support experience, preferably athena

One Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Pay:

$50,000.00 - $55,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Boca Raton, FL 33487