A bachelor's degree or an equivalent combination of education, training, and experience. 1+ years of experience in customer service, client support or account management. A solid understanding and ability to use word processing, spreadsheet, and software applications such as Salesforce or other CRM experience is a plus. Excellent analytical, troubleshooting and problem-solving skills for Insurance Analyst. They must have good service knowledge and be able to communicate effectively to understand the problem and explain its solution for Insurance Analyst. High school diploma required, associate's degree preferred.

Prior professional work experience required:

2+ years' experience with demonstrated competencies. Must possess excellent listening and communication skills with the ability to make decisions appropriately and independently for Insurance Analyst. Must be proficient with Microsoft Office Products, especially MS Word and Excel Consistent performance managing Customer concerns and escalated matters that arise

Responsibilities :

Answers and responds to emails or Salesforce tickets received from customers (internal and external). Delivers expedited support to high profile customers providing expedited resolution. Identify and determine the best solution based on the issue and details provided by customers for Insurance Analyst. Ability to make decisions and solve problems or courses of action through policy or consultation with others. Ability to thrive and stay organized in a growing, high-energy, and fast-paced environment. Excellent listening and writing skills and the ability to work between both the customer and all levels across other organizations to maximize cross-department cooperation and efficiency. Strong attention to detail, time management, and organizational skills. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Pay:

$16.00 - $18.00 per hour Expected hours: 40.0 per week

Work Location:

Hybrid remote in Chicago, IL 60661