Intake & Feasibility Coordinator Pointcore Network Services (PCNS), a division of

FG - 4.4

Cedar Rapids, IA Job Details Full-time 8 days ago Benefits Health savings account Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Jira High school diploma or GED Confluence Requirements analysis Scrum Business requirements Stakeholder management Full Job Description Do you enjoy bringing order to ambiguity and shaping an evolving workflow? Pointcore Network Services (PCNS), a division of FG , is looking to add to their dynamic team! PCNS is seeking an Intake & Feasibility Coordinator to join its team in Cedar Rapids, IA! The Intake & Feasibility Coordinator will be responsible for intake triage and documentation by clarifying needs, gaps, risks, dependencies, and decisions in ServiceNow, Jira, and supporting materials. This is a hybrid role with 1 day a week in-office. PCNS provides healthcare organizations with cutting-edge network solutions, advanced system consultation, and critical infrastructure assessments to support next-generation patient care.

Benefits:

Health, dental, and vision insurance Paid time off 401K w/ company match Health Savings Account and Flexible Spending Account options Life insurance Short-term and long-term disability insurance

Employee Assistance Program Job Duties:

Review new requests, updates, urgent needs, aging items, and requests awaiting information or ownership Clarify the business needs, gather customer, site, timing, stakeholder, and dependency information, and determine the appropriate initial path for each request Capture relevant ServiceNow request information and attach it to the corresponding Jira ticket Create a consistent intake record and supports assignment, tracking, and completion of work in Jira Monitor ServiceNow and Jira to update statuses, track follow-up actions, communicate with requestors and internal teams, and escalate stalled items or unclear ownership

Job Requirements:

3+ years of experience in project coordination, project intake, service delivery, operations coordination, technical delivery support, workflow management, or a related role required Associate degree preferred Experience with Jira, Jira Service Management, Confluence, ServiceNow, or similar workflow and ticketing systems preferred Project management, service management, Agile, Scrum, CAPM, PMP, ITIL, or related certifications are preferred Ready to explore what PCNS has to offer? Apply today! We are an Equal Employment Opportunity employer. All employment decisions, including hiring, promotion, compensation, training, and other terms of employment, are made based on qualifications, abilities, and performance, without regard to membership of a protected class and in compliance of federal, state, and/or local laws.

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

project intake or feasibility coordination: 3 years (Preferred)

ServiceNow or Jira:

1 year (Preferred) healthcare IT, telecommunications, or managed services: 1 year (Preferred) Ability to

Commute:

Cedar Rapids, IA 52410 (Preferred)

Work Location:

Hybrid remote in Cedar Rapids, IA 52410