Job Description Insight Global is seeking a qualified Remote Salesforce BSA in support of one of our large healthcare clients in Virginia. This candidate will be responsible for reviewing, maintaining, and creating documentation related to Salesforce business processes, application functionality, requirements, and feature enhancements. Their day-to-day will include attending stakeholder meetings, partnering with developers, QA teams, and business leaders, documenting system functionality and workflows, maintaining knowledge repositories, and ensuring project documentation remains accurate and up to date. A qualified candidate will have experience supporting Salesforce initiatives, gathering requirements from stakeholders, creating business and technical documentation, and working within Agile environments using Jira and Confluence.

•  Attend meetings with Product Owners, Business Analysts, Developers, QA teams, and business stakeholders
•  Capture and document business requirements, feature enhancements, workflows, and system functionality
•  Review and update existing Salesforce documentation to ensure accuracy and completeness
•  Identify outdated, missing, or inconsistent documentation and recommend improvements
•  Create and maintain SOPs, user guides, knowledge articles, workflow documentation, and release documentation
•  Organize and maintain project documentation repositories within Confluence
•  Track documentation efforts and deliverables within Jira
•  Partner with technical and business teams to ensure documentation remains aligned with current Salesforce functionality and project goals
•  Support documentation needs for Salesforce Health Cloud, OmniStudio, and related Salesforce initiatives We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

•  5+ years of experience as a Business Analyst, Documentation Specialist, Technical Writer, or Documentation Analyst
•  Hands-on Salesforce experience
•  Experience documenting business processes, workflows, requirements, and system functionality
•  Experience supporting enterprise Salesforce implementations or enhancements
•  Strong experience working directly with business stakeholders, developers, QA teams, and subject matter experts
•  Experience gathering requirements and translating technical concepts into business-friendly documentation
•  Experience leveraging AI tools to create, maintain, organize, and improve documentation, knowledge articles, and business process documentation
•  Experience creating: o Business process documentation o Functional specifications o SOPs o Knowledge base articles o User guides o Training documentation
•  Experience with Confluence and Jira
•  Experience working within Agile/Scrum environments
•  Ability to work independently and manage multiple documentation workstreams
•  Salesforce Health Cloud experience
•  OmniStudio (Vlocity) experience
•  Process mapping experience
•  Experience documenting enterprise application modernization efforts
•  Healthcare industry experience
•  Experience working in large-scale Agile delivery environments