Systems Support Analyst

Systems Support Analyst Henderson, NV Job Details Full-time $37.25 - $56.80 an hour 1 day ago Benefits 401(a) 457(b) Disability insurance Health insurance Dental insurance Flexible spending account Work from home Employee assistance program Vision insurance Loan forgiveness Life insurance Pet insurance Qualifications Bachelor's degree in information technology Computer Science Customer service Windows Databases Bachelor's degree Relationship management Software development System architecture design Systems & applications support Root cause analysis Bachelor's degree in computer science Project leadership Entry level Information Technology Full Job Description JOB The City of Henderson announces an examination to create an eligibility list and to fill one (1) vacancy for the classification of Systems Support Analyst in the Department of Information Technology. This classification also exists in the Department of Utility Services. The eligibility list may be utilized to fill vacancies for this classification for up to one (1) year.

Under general supervision, performs simple to moderate systems analysis, architecture, engineering, management and operations work in support of mission critical and citywide technology systems; performs related duties as assigned.

Please Note:

While the current Systems Support Analyst vacancy is within the Department of Information Technology, the list that is established may be used to fill vacancies in other departments across the City of Henderson. This is the entry level position of the System Support Analyst job series.

Implementing and Supporting Software Systems in an enterprise environmentTroubleshooting technical environments including OS, network, and system softwareHas a solid understanding of the Windows Operating system and exposure to what applications need to work (database, network connectivity, etc.)Is a self-motivated people person with great technical skills who wants to make a continuously remarkable contribution to our teamIs excellent at customer service and follows up with customers to ensure they are satisfiedIs interested in finding the root cause of issues rather than just addressing symptomsIs skilled in implementing project initiatives as both a project lead and a technical leadIs skilled in relationship management and works very well with people in a team construct and individuallyActively cross trains with other, designated members of the team to provide for backup support

Salary and Benefits:

Competitive Salary Range $37.25 - $56.80 hourly; salary placement for non-represented positions is based on a comprehensive compensation review and takes into consideration the candidate's qualifications as well as internal equity

• Base Wage increase upon successful completion of Initial Probationary or Qualifying Period
• Additional Base Wage Increase and/or Lump Sum Bonus
• Click here to View the City's Non-Represented Compensation Policy
• Contingent upon the City's financial performance and subject to available funding as determined by the City Work-Life BalanceThe City of Henderson requires employees to reside in the state of Nevada with the capability of reporting to an on-site location timely, if requiredThe expected schedule for this position is Monday - Thursday, standard day shift hours will be determined by supervisor (4 day work week)Work schedules and remote work opportunities are subject to changeThis option for remote work is only available for incumbents who have completed their probation or qualifying periodPaid Leave and HolidaysLeave and Holidays PolicyFamily and Medical Leave and Extended Leave PolicyComprehensive benefits package•for all full-time, regular non-represented employees including: Medical, dental, vision, and life insurance Health and Dependent Care Flexible Spending Accounts (FSA)Long Term Disability (LTD)Employee Assistance Program (EAP) PolicyRetirement BenefitsNevada PERS (Public Employees' Retirement System)Retirement Health Savings (RHS) AccountDeferred Compensation - 457(b) and 401(a)

Plans Voluntary Benefits:

Pet Insurance, Auto/Home Insurance, Voluntary Life Insurance, SSgA Upromise 529 College Savings PlanPublic Service Loan Forgiveness Program (PLSF) through the Federal GovernmentTuition and Certification Reimbursement Program, and much more!

• Click here to review all City Employee BenefitsClick here to familiarize yourself with the position and its physical requirements.

Click here to learn more about the Department of Information Technology.

Click here to learn more about the Department of Utility ServicesClick here to see what it's like to live in/visit Henderson.

EXAMPLE OF DUTIES

Bachelor's Degree from an accredited college or university in Information Technology, Computer Science, or a closely related fieldTwo (2) years of experience in design, implementation, and support of enterprise-level systems and/or custom software development

Note:

An equivalent combination of related training and experience may be consideredMust pass a nationwide fingerprint-based record check, and a wants/warrants checkMust complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six months of hire/transfer and be recertified every year. Must maintain certifications in

NCIC/NCJIS

as a condition of continued employmentTechnical certifications related to specific job duties of assigned area may be required

SUPPLEMENTAL INFORMATION

The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.

Appointment may be subject to the successful and timely completion of a post offer pre-employment background investigation and medical/physical examination, including a drug/alcohol test. Please see the job description to view the physical requirements. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards.