Position Summary The Salesforce / TargetX CRM & Communications Specialist is responsible for supporting, maintaining, and enhancing the organization's Salesforce and TargetX environment, with primary responsibility for automated email drip campaigns and communications that support recruitment, engagement, and other constituent activities. The position requires hands-on experience with Salesforce and TargetX, including TargetX Communication Planner, to create, schedule, maintain, renew, and troubleshoot automated email communications and campaign workflows. This position works closely with functional departments, information technology staff, and other stakeholders to provide reliable, accurate, and timely communications and to support the organization's planned transition from Salesforce/TargetX to Slate CRM. Primary Responsibilities TargetX Communication Planner Serve as the primary functional and technical resource for TargetX Communication Planner and automated drip campaigns. Create, configure, schedule, test, deploy, and maintain new automated email and drip campaigns using Communication Planner; assist with SMS messaging as needed. Partner with each department to plan, renew, revise, add, or retire campaigns based on its communication and recruitment needs.

TargetX data.campaign documentation.before communications are released.other Communication Planner issues, including campaigns that do not reach their intended targetaudience; coordinate with IT or vendors when escalation is needed.communication campaigns.templates, audiences, and related records, while maintaining standards and best practices.

Slate CRM Transition Supportbusiness rules, integrations, and dependencies to support migration planning.requirements and workflows into Slate CRM requirements.training to help ensure continuity of communications during the transition.transition from Salesforce/TargetX to Slate CRM. Required Qualifications Build and maintain recipient populations and communication audiences using Salesforce and Configure communication criteria, filters, scheduling, and related business rules. Create, maintain, and update reusable email templates, communication components, and Test all new and revised campaigns in the sandbox environment and complete quality assurance Diagnose and resolve delivery, audience-selection, scheduling, personalization, automation, and Monitor communication results and assist departments with evaluating the effectiveness of Perform routine campaign maintenance, including cleanup and archiving of outdated campaigns, Inventory and document existing Salesforce/TargetX drip campaigns, templates, audiences, Work with departments and the Slate implementation team to translate current campaign Assist with campaign migration, configuration review, data validation, user acceptance testing, and Identify opportunities to simplify, standardize, consolidate, or retire campaigns as part of the 3+ years of experience working with Salesforce CRM. 3+ years of experience working with TargetX. 3+ years of experience with TargetX Communication Planner. 3+ years of experience creating, managing, renewing, and troubleshooting automated email or drip campaigns. 3+ years of experience with Salesforce reports, dashboards, objects, fields, and data. 3+ years of experience troubleshooting CRM- and campaign-related issues, including data,audience, configuration, scheduling, and delivery problems.

Preferred Qualificationsadvancement, or similar operations.and change-management activities Knowledge, Skills, and Abilities Experience supporting Salesforce and TargetX in a higher education environment. Experience supporting admissions, recruitment, enrollment management, student services, Experience with Salesforce Flow and other Salesforce automation tools. Experience with TargetX forms, events, portals, or other TargetX functionality. Working knowledge of HTML and CSS as they relate to email communications. Experience with Salesforce data imports, exports, Data Loader, or similar tools. Experience with CRM integrations and third-party applications. Experience developing documentation, providing end-user training, or supporting CRM migration Strong troubleshooting and analytical skills. Excellent attention to detail, particularly when managing large-scale communications. Ability to understand relationships among CRM data, business processes, and communications. Ability to manage multiple projects and priorities simultaneously. Ability to communicate technical concepts clearly to non-technical users. Strong customer-service orientation. Ability to work collaboratively with functional offices, IT staff, leadership, and external vendors. Strong understanding of data quality and data management principles. Ability to translate business requirements into technical or system solutions.

Job Type:

Temporary Pay:

$56.00 per hour

Experience:

Salesforce Marketing Cloud:

3 years (Required)

TargetX:

3 years (Required) Ability to

Relocate:

Columbia, SC 29201: Relocate before starting work (Required)

Work Location:

In person