What We Need
Corpay is currently looking to hire an Account Configuration Team Lead. In this role, the Account Configuration Team Lead will support the day-to-day execution of customer account configuration, onboarding, and training activities while serving as a senior resource and escalation point for the Account Configuration Group.
The Account Configuration Team Lead will help ensure customers can successfully adopt and use the products they purchase by supporting accurate backend configuration, validating customer setup requirements, assisting with case prioritization, and helping team members resolve configuration or onboarding issues. This role works closely with internal product, support, implementation, operations, and project management teams to ensure a smooth onboarding experience and timely customer setup.
In addition to completing account configuration work, this role will help delegate incoming case work, monitor queue health, support quality assurance, coach team members, and identify opportunities to improve ACG processes, documentation, and training standards.
How We Work
As an Account Configuration Team Lead, you will be expected to work in a remote environment. Corpay will set you up for success by providing: Company-issued equipment
Formal, hands-on training Role Responsibilities
The responsibilities of the role will include: Gathering, verifying, and validating customer information needed for account setup
Reviewing incoming customer configuration requests to confirm required documentation, setup templates, customer data, banking information, and implementation details are complete before work begins
Entering, configuring, and updating customer data within backend systems
Ensuring seamless integrations and proper system setup for customer accounts
Delegating and prioritizing ACG case work based on queue volume, case complexity, customer urgency, team capacity, and implementation timelines
Serving as a first point of escalation for ACG team members, project managers, and internal partners when configuration questions, documentation gaps, system issues, or process blockers arise
Supporting quality assurance by reviewing completed configuration work, identifying errors or gaps, providing feedback, and helping ensure corrective action is completed before go-live
Monitoring case progression through the appropriate workflow stages and helping ensure cases are moved forward accurately and on time
Conducting live training sessions focused on product usage, workflows, and best practices
Supporting customer Readiness Reviews and go-live activities by helping validate setup, configuration, workflow, banking, and remittance requirements
Collaborating with internal teams to resolve configuration issues and optimize onboarding processes
Coaching and mentoring ACG team members by answering process questions, sharing best practices, and supporting team development
Maintaining detailed documentation of configurations, customer interactions, process decisions, and escalation outcomes
Identifying recurring configuration issues, documentation gaps, training needs, or process improvement opportunities and escalating recommendations to leadership
Acting as a backup resource for complex account configuration work when needed
Promoting a collaborative, accountable, and customer-focused team environment Qualifications & Skills Minimum of 2 years of relevant experience in account configuration, onboarding, payments, implementation, operations, or a related field
Prior experience with Corpay products, systems, workflows, or customer setup processes preferred
Strong understanding of account configuration, onboarding workflows, customer training processes, and backend system setup
Demonstrated ability to prioritize work, manage multiple cases, and support timely resolution of customer or internal issues
Ability to serve as a peer leader, escalation point, and trusted resource for team members
Strong attention to detail and accuracy in data input, documentation, and configuration work
Experience with system integrations or AP payments
Ability to deliver engaging and structured live training sessions
Excellent communication, organizational, and problem-solving skills
Ability to collaborate effectively with product, support, implementation, operations, project management, and leadership teams
Technical background or experience with payment automation solutions
Familiarity with financial systems, SaaS platforms, CRM tools, ticketing systems, or backend configuration systems
Ability to identify process gaps, recommend improvements, and support adoption of new workflow standards
Comfortable working through ambiguity, competing priorities, and escalations in a professional and solution-oriented manner Key Attributes of the Ideal Candidate
The ideal candidate is: A trusted senior resource for the ACG team
Highly organized and able to balance case work, queue management, escalations, and training responsibilities
Detail-oriented and committed to accurate customer setup
Comfortable making prioritization decisions and explaining the reasoning behind them
A strong communicator who can work effectively with team members, project managers, internal partners, and customers
A natural coach who helps others learn and grow
Solution-oriented when blockers, unclear requirements, or process gaps arise
Confident enough to challenge incomplete documentation or unclear requests while remaining professional and collaborative
Able to take ownership of issues and follow them through to resolution
Focused on customer readiness, team success, and continuous improvement Benefits & Perks Comprehensive Benefits Package including Medical, Dental, Vision and Paramedical benefits, as of day one
Optional company match RRSP program
Virtual fitness classes offered company-wide
Time-off including major holidays, vacation, sick, personal, and volunteer time
Discounted gym membership rate
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes