ISS - IT

Service Management Asset Coordinator Pantex - 3.5 Amarillo, TX Job Details 1 day ago Benefits Health insurance Tuition reimbursement Qualifications Records maintenance Mobile device support Received goods storage Database systems Bachelor's degree in information technology IT asset management Labeling Spreadsheets Engineering Master's degree in information technology Regulatory compliance Metrics Reporting Mid-level 8 years Order fulfillment receiving Bachelor's degree in engineering IT procurement Physical inventory counts for inventory management Shipping and receiving inventory management Data entry Mobile device management Hardware management Management reporting Productivity software Materials handling Cargo inspection Root cause analysis Master's degree in engineering Communication skills Supply chain collaboration

Full Job Description Location:

Amarillo, TX -

Pantex Plant Job Title:

ISS - IT

Service Management Asset Coordinator Career Level From:

Associate Career Level To:

Senior Associate Organization:

IT Service Management (51431936)

Job Specialty:

End-User-Support What You'll Do The Information Technology Service Management (ITSM) Asset Coordinator is responsible for the comprehensive lifecycle management of Information Technology (IT) assets and inventory within the organization. This role ensures the accurate tracking, control, and optimization of IT hardware and software assets, supporting efficient operations and compliance with organizational policies and regulatory requirements. The specialist will play a crucial role in maintaining inventory accuracy, facilitating procurement processes, and collaborating with various internal departments to support the organization's IT infrastructure. Track and manage IT inventory stock levels, establishing and maintaining minimum/maximum thresholds to ensure material availability while preventing overstocking. Perform regular physical counts of IT inventory, reconciling discrepancies with system records, and investigating root causes for variances. Inspect incoming IT shipments for quality, accuracy, and completeness, coordinating storage or immediate transfer as required. Ensure all IT assets and inventory are appropriately labeled and recorded upon receipt. Maintain an accurate and up-to-date record of all fixed IT assets throughout their lifecycle, from acquisition to disposal. Generate regular reports on IT asset usage, inventory status, and lifecycle events to support decision-making and strategic planning. Accurately maintain computerized records for all IT assets and inventory using designated management systems. Develop and present inventory and asset reports to management, highlighting key metrics and areas for improvement. Oversee and administer the eShop hardware management system, including catalog maintenance, order fulfillment, and inventory synchronization. Administer the Mobile Device Management (MDM) platform, including device enrollment, policy application, and compliance monitoring for all organizational mobile devices. Manage the lifecycle of mobile devices, from procurement and deployment to decommissioning and secure data wiping. Provide initial troubleshooting and support for MDM-related issues and mobile device functionalities. Ensure mobile device inventory is accurately reflected in asset management systems and compliant with security policies. Ensure all inventory and asset management activities comply with organizational policies, particularly those relevant to government roles, and safety regulations. Support internal and external audits related to IT assets and inventory.

Inter-Departmental Collaboration:

Liaise with the IT organization to ensure timely and accurate placement of procurement requests for IT assets and components. Collaborate with Supply Chain and Property departments to ensure proper handling, delivery, and receipt of IT procurements to approved locations. Communicate effectively with internal stakeholders regarding inventory status, availability, and asset-related inquiries. Minimum Job Requirements Bachelor's degree in engineering/science/information technology discipline. OR Master's degree in engineering/science/information technology discipline. OR Applicants without a bachelor's degree may be considered based on a combination of at least 8 years of completed education and/or relevant experience. Department of Energy (DOE) Order 426.2A Requirements Not applicable. Preferred Job Requirements Proficiency in inventory management software and database systems. Strong command of Microsoft Office applications, particularly advanced Excel skills for data analysis and reporting. Exceptional attention to detail and accuracy in tracking and auditing. Strong communication skills, both written and verbal, to interact effectively with internal teams and external departments. Demonstrated ability to communicate procurement needs and status clearly across the organization. Excellent organizational and time management abilities. A proactive approach to problem-solving and discrepancy resolution. #

JointheMission:

Your Impact Starts Here At Pantex, you won't just find a job—you'll discover a career of purpose safeguarding national security through work performed nowhere else on Earth. We empower dedicated, innovative individuals like you to achieve their greatest impact surrounded by exceptional talent and limitless opportunities for professional growth. When you #JointheMission, you choose a lifetime career where your commitment is genuinely valued and rewarded. At Pantex, we believe that extraordinary talent thrives when supported by a balanced life. Discover the flexibility that empowers you to excel, coupled with a benefits package designed for your total peace of mind from comprehensive health coverage and robust retirement planning, to opportunities for continuous learning through education reimbursement. Notes The minimum education and experience for the lowest career level in the job posting range are listed under Minimum Job Requirements. Successful candidates hired into a higher career level than the minimum in the range must meet the requirements listed in the job leveling charts for the career level into which they are being hired. If a range of Career Levels is posted, i.e., Senior Associate to Senior Specialist, internal applicants already in one of the Career Levels would come across at their current Career Level. Internal applicants currently in a lower level Career Level would move to the lowest posted Career Level. Requires a Q clearance; however all qualified candidates will be considered regardless of their current clearance status. The ability to obtain and maintain a Department of Energy Q clearance is required. Position may require entry into Materials Access Areas (MAA) and participation in the Human Reliability Program (HRP). If HRP is required, candidate must complete a counterintelligence-scope polygraph, pursuant to 10 Code of Federal Regulations (CFR) 709. Medical requirements may apply. Pantex is a drug-free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical, drug screening and background investigation. As an employee, you may be required to receive and maintain a security clearance from the United States Department of Energy in order to meet eligibility requirements for access to sensitive information or matter. U.S. citizenship is a requirement for security clearance applicants. All employees are subject to random selection for drug testing without advance notification. Pantex is an equal opportunity employer. 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