Field Services Lead

Field Services Lead Arlington, TX Job Details Full-time $5,797.66 - $9,508.25 a month 1 day ago Benefits Paid holidays Dental insurance 401(k) Flexible spending account Vision insurance Employee discount Gym membership Loan forgiveness Life insurance Qualifications WCAG Full Job Description The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals. What You Get Beyond Your Paycheck When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don't match—often adding hundreds of dollars each month to what you take home or save. Here's what you get as a full-time employee: 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that's time off you're actually paid for) Optional dental, vision, and life insurance —at rates much lower than most private plans Flexible spending accounts for added tax savings on health and dependent care Employee discounts on things like gym memberships, electronics, and entertainment You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster. You can see all the details here: ERS recruitment brochure

Functional Title:

Field Services Lead Job Title:

Systems Administrator V Agency:

Dept of Family & Protectve Svc Department:

Enterprise-Operating Field Svc Posting Number:

15985

Closing Date:

04/29/2026

Posting Audience:

Internal and External Occupational Category:

Computer and Mathematical Salary Range:

$5,797.66 - $9,508.25

Pay Frequency:

Monthly Salary Group:

TEXAS-B-25

Shift:

Day Additional Shift:

Telework:

Not Eligible for

Telework Travel:

Up to 25%

Regular/Temporary:

Regular Full Time/Part Time:

Full time

FLSA Exempt/Non-Exempt:

Exempt Facility Location:

Job Location City:

ARLINGTON

Job Location Address:

1200 E

COPELAND RD STE 400

Other Locations:

MOS Codes:

0605,0670,0671,0679,2651,5974,6049,6694,8858,17C,17C0,17DX,17S,17SX,181X,182X,1B4X1,1D7X1,255A,255N 255S,255Z,25B,25D,26A,26B,26Z,514A,5C0X1D,5C0X1N,5C0X1S,681X,682X,781X,782X,784X,CTI,CTM,CTT,CWT

CYB10,CYB11,ISM,IT,ITS

Brief Job Description:

The Field Services Lead "FS Lead" position provides information technology customer support to Department of Family and Protective Services "DFPS" staff in a specific geographic area of the State of Texas. This position performs advanced (senior level) systems administration work involving coordinating the upkeep, configuration, inventory, and reliable operation of computer and mobile systems under the direction of the ITS Field Services District Administrator "FS Admin" with guidance from management staff in the Enterprise Services Division of Information Technology Services "ITS". The FS Lead leads a team of Field Services Technicians "FS Techs" Systems Administrators II - IV and provides oversight of contractors who provide support for DFPS computer, mobile and multi-function printing devices. Additionally, the FS Lead is responsible for the planning, coordination and implementation of refreshes, deployments, and other information technology projects within their specified geographical area. Strong leadership, communication, and independent decision-making skills are required for planning, developing, maintaining, and communicating technology-related policies and procedures across their geographic area of the State of Texas. The FS Lead promotes and conforms to all security policies and procedures.

Essential Job Functions:

Functions as the primary point of contact for

DFPS ITS

representation within a specific geographic area. Manages inventory, provisioning, de-provisioning, maintenance, installation and or recovery of

DFPS ITS

leased and or owned computers, mobile devices, software, data, multifunction printers, servers, network infrastructure, and other systems. Provides information technology customer support for all program areas within DFPS. Provides strong leadership in daily tasks of the team and project workgroups. Documents and recommends options that include risk assessment, optimum benefits, and required resources. Develops action, resource, and project plans for implementation to ensure the timely completion of daily and project tasks. Promotes and conforms to all program and security policies and procedures. Participates in and or processes change management requests to ensure new customers authorized for access to DFPS systems and applications receive their credentials, software, resources, and hardware timely. Performs contract management and service level monitoring of outsourced maintenance and rollout service contractors. Coordinates or participates in DFPS staff relocations and infrastructure changes. Assists in implementing procedural and policy changes, occasionally including training others on information technology activities. May assist outside the division as directed. Promotes and demonstrates appropriate respect for cultural diversity among co-workers and all work-related contacts. Attends work regularly in accordance with agency leave policy. Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned including, but not limited to, preparing correspondence, instructions, and documentation for staff.

Registrations, Licensure Requirements or Certifications:

Preferred:

Certified Associate in Project Management "CAPM", Cisco Certified Network Associate "CCNA", and or CompTIA A+

Knowledge Skills Abilities:

Knowledge of Microsoft Office Suite with emphasis on advanced Microsoft Excel features like functions and pivot tables. Knowledge of information technology operations, responsibilities, workflow processes, and procedures. Knowledge of local, state, and federal laws and regulations relevant to program areas and information technology. Skill in developing technical documentation. Skill in applying analytical and problem-solving principles. Skill in gathering information, resource organization, project/task prioritization and schedule development. Skill in leadership while successfully accomplishing information technology goals, assignments, and projects. Ability to provide excellent customer service. Ability to work independently and within groups and manage multiple activities and/or tasks simultaneously, accurately, and timely. Ability to communicate effectively, verbally and in writing, to provide technical information to individuals with various levels of technical knowledge. Ability to analyze systems and procedures, to write and revise standards and procedures, and to supervise the work of others. Knowledge of hardware, software, and mobile apps as it applies to endpoint computing. Knowledge of systems, technical services, and end-user computing. Knowledge of personal computing, mobile computing, local area network (LAN), wide area network (WAN), software, hardware, and troubleshooting techniques. Ability to effectively manage ticket and change request queues daily to ensure the team is meeting their SLAs.

Initial Screening Criteria:

Applicant should have three years full-time experience in planning, managing, and implementing information technology projects and or three years full-time experience in systems administration work. Graduation from an accredited four-year college or university with major coursework in computer science, management information systems, or a related field is generally preferred. Education and experience may be substituted for one another. Must be willing to work evenings, weekends, either pre-planned or on-call.

Additional Information:

N/A Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at with additional questions. Applicants selected for hire must pass a background check and if applicable a driver's record check. State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies. As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the

WCAG 2.1

AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the

HHS/DFPS

Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.