Jira Platform Administrator

Jira Platform AdministratorOn-site | Austin, TX | ContractRobert Half is hiring a Jira Platform Administrator to support service operations through thoughtful platform design, administration, and process enablement. This long-term contract position is ideal for someone who can combine technical configuration expertise with a consultative approach to building scalable, user-friendly service management solutions. The role will work closely with IT and business stakeholders to shape effective workflows, improve service visibility, and strengthen operational consistency across teams.

Responsibilities:

• Oversee the day-to-day administration of Jira Service Management, including service projects, customer portals, workflows, request forms, and queue structures.
• Build and refine SLA rules, automation logic, notification schemes, and access controls to support reliable and accountable service delivery.
• Partner with service owners and cross-functional stakeholders to gather requirements and convert operational needs into practical Jira Service Management designs.
• Create scalable service models, request catalogs, and portal experiences that are easy for end users to navigate and aligned with established service management practices.
• Establish configuration standards, reusable templates, and governance approaches that promote consistency across multiple service teams.
• Assess native platform capabilities, marketplace applications, and system integrations to recommend solutions that improve performance and usability.
• Support the configuration of incident, request, problem, change, and knowledge processes within the platform.
• Develop dashboards, reports, and visibility tools that help operational teams and leadership monitor demand, service quality, and process compliance.
• Lead workshops, produce documentation, and provide user guidance to encourage adoption and effective use of Jira Service Management.
• Contribute to ongoing service management maturity by identifying workflow improvements, automation opportunities, and enhancements to approval or escalation models.