A Configuration Analyst or Specialist provides specialized technical assistance in software configuration management, a process to track and control changes in software. May work for a company software configuration management team and assist with all aspects of software configuration management, including software product and application reviews and analysis of system requirements. May work with software users to troubleshoot and resolve software configuration problems.
Analyst Prime Communications - 2.6 Sugar Land, TX Job Details 1 day ago Qualifications Confidential information handling Full Job Description Key Responsibilities AT&T System Access Management Manage the full lifecycle of AT&T system access for Prime employees, including the procurement, activation, maintenance, transfer, and deactivation of all user IDs (UIDs). Process access requests accurately and within established service-level expectations. Review submitted information for completeness and follow up promptly when corrections or additional documentation are required. Maintain accurate records of all UID requests, approvals, status changes, and completed actions. Use Excel to track requests, reconcile data, identify discrepancies, and support access audits and reporting. Monitor pending requests and proactively resolve delays, discrepancies, or access issues. Complete regular audits of user access to ensure records remain current and aligned with employee roles and employment status. Coordinate with internal teams and AT&T partners to resolve access-related questions and escalations. Handle employee information, system credentials, and other sensitive data with discretion and confidentiality. Develop and maintain clear procedures, reference materials, and tracking tools for system access processes. Identify opportunities to improve processing accuracy, turnaround time, documentation, and overall workflow efficiency. Provide clear and professional updates to employees, leaders, and business partners regarding request status and required next steps. Additional Expectations Exceptional attention to detail and a strong commitment to accuracy. Proficiency in Microsoft Excel, including sorting, filtering, basic formulas, data validation, and maintaining accurate tracking files. Ability to manage a high volume of requests while maintaining consistent quality and follow-through. Strong organizational skills and the ability to prioritize competing deadlines. Sound judgment when working with confidential and sensitive information. Strong emotional intelligence and the ability to communicate professionally with employees at all levels of the organization. Ability to remain patient, composed, and solutions-oriented when addressing access issues or incomplete requests. Strong written and verbal communication skills. Ability to follow established processes while recognizing and escalating exceptions appropriately. Collaborative approach and willingness to partner across departments to resolve issues. Dependable, accountable, and committed to timely completion of assigned work.
Requirements:
Key Responsibilities AT&T System Access Management Manage the full lifecycle of AT&T system access for Prime employees, including the procurement, activation, maintenance, transfer, and deactivation of all user IDs (UIDs). Process access requests accurately and within established service-level expectations. Review submitted information for completeness and follow up promptly when corrections or additional documentation are required. Maintain accurate records of all UID requests, approvals, status changes, and completed actions. Use Excel to track requests, reconcile data, identify discrepancies, and support access audits and reporting. Monitor pending requests and proactively resolve delays, discrepancies, or access issues. Complete regular audits of user access to ensure records remain current and aligned with employee roles and employment status. Coordinate with internal teams and AT&T partners to resolve access-related questions and escalations. Handle employee information, system credentials, and other sensitive data with discretion and confidentiality. Develop and maintain clear procedures, reference materials, and tracking tools for system access processes. Identify opportunities to improve processing accuracy, turnaround time, documentation, and overall workflow efficiency. Provide clear and professional updates to employees, leaders, and business partners regarding request status and required next steps. Additional Expectations Exceptional attention to detail and a strong commitment to accuracy. Proficiency in Microsoft Excel, including sorting, filtering, basic formulas, data validation, and maintaining accurate tracking files. Ability to manage a high volume of requests while maintaining consistent quality and follow-through. Strong organizational skills and the ability to prioritize competing deadlines. Sound judgment when working with confidential and sensitive information. Strong emotional intelligence and the ability to communicate professionally with employees at all levels of the organization. Ability to remain patient, composed, and solutions-oriented when addressing access issues or incomplete requests. Strong written and verbal communication skills. Ability to follow established processes while recognizing and escalating exceptions appropriately. Collaborative approach and willingness to partner across departments to resolve issues. Dependable, accountable, and committed to timely completion of assigned work.
