Job Title:

Order Management Specialist Job Description The Order Management Specialist manages customer orders from purchase order receipt through shipment and delivery, ensuring accuracy, timeliness, and compliance with company policies. This role serves as the primary escalation point for complex order-related issues, coordinates closely with cross-functional teams, and drives continuous improvement in order execution, customer service, and operational efficiency. The specialist also supports and enhances ERP and CRM processes, maintains high data quality, and helps standardize order management procedures across the organization. Responsibilities + Manage customer orders from purchase order receipt through shipment and final delivery, ensuring on-time and accurate fulfillment. + Review incoming orders for completeness, pricing accuracy, technical requirements, and compliance with company policies and procedures. + Serve as the primary escalation point for complex order-related issues, delays, and customer concerns, providing timely resolution and clear communication. + Coordinate activities between Sales, Engineering, Production, Procurement, Logistics, and Finance to ensure successful order fulfillment. + Monitor order backlog, production schedules, and shipment commitments to proactively identify risks and implement corrective actions. + Communicate order status, schedule changes, and delivery expectations to customers and internal stakeholders in a clear and timely manner. + Manage domestic and international drop shipment activities, including orders fulfilled directly from sister companies and global partners. + Resolve order discrepancies related to pricing and other commercial terms, working closely with relevant internal teams. + Support invoicing activities and ensure all required shipment and export documentation is accurately completed and properly maintained. + Maintain accurate customer and order records within ERP and CRM systems, ensuring data integrity and traceability. + Provide guidance and support to internal users on ERP and related systems, including system functionality, process execution, and best practices. + Identify system gaps, process inefficiencies, and opportunities for automation and process improvement within order management and related workflows. + Participate in system testing, validation, troubleshooting, and user acceptance testing for ERP and related system changes or enhancements. + Monitor and maintain data quality in ERP and CRM systems, ensuring compliance with established business processes and standards. + Develop and maintain training materials, process maps, user guides, and standard operating procedures related to ERP functionality and order management processes. + Train and support new and existing employees on ERP functionality, order entry, and end-to-end order management processes. + Lead continuous improvement initiatives focused on order execution, customer service, and operational efficiency. + Establish and maintain standardized order management procedures across the organization to ensure consistency and scalability. + Collaborate with global stakeholders and sister companies to align order management processes and share best practices. + Analyze recurring issues, perform root cause analysis, and recommend or implement corrective actions to prevent reoccurrence. Essential Skills + Minimum of 5 years of experience in order management, customer service, sales operations, supply chain coordination, or a related field. + Minimum of 3 years of experience working within a manufacturing, industrial, engineering, or technical products environment. + Advanced experience working with ERP systems, preferably Microsoft Dynamics 365 Finance & Operations. + Strong proficiency in Microsoft Office Suite, particularly Microsoft Excel. + Demonstrated ability to manage multiple priorities in a fast-paced environment. + Strong analytical, organizational, and problem-solving skills. + Excellent written and verbal communication skills. + Ability to work independently and collaboratively across departments. + Hands-on experience with customer service, order entry, data entry, administrative support, and order processing. + Proficiency in general administration and support functions related to order management. Additional Skills & Qualifications + Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Logistics, or a related field preferred. + Experience with Salesforce CRM. + Experience supporting ERP implementations, upgrades, or optimization projects. + Experience developing training materials and conducting end-user training. + Experience supporting international order fulfillment, drop shipments, and global supply chain operations. + Knowledge of pumps, rotating equipment, industrial manufacturing, marine equipment, or engineered products. + Strong familiarity with Microsoft Office tools beyond Excel, including Word and Outlook, to support documentation and communication. + Demonstrated ability to contribute to process improvement and standardization initiatives. Work Environment This position is fully onsite in Chesapeake, working a standard schedule of 8:00 a.m. to 5:00 p.m. The role operates within a manufacturing and industrial environment that leverages modern ERP technology, specifically Microsoft Dynamics 365 Finance & Operations, along with Salesforce CRM and the Microsoft Office Suite. You will collaborate closely with a cross-functional team in a newly renovated facility designed to support efficient workflows and a collaborative culture. The environment emphasizes professionalism, reliability, and teamwork, with a focus on delivering high-quality customer service and continuous process improvement. Job Type & Location This is a Contract position based out of Chesapeake, VA. Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Chesapeake,VA.

Application Deadline This position is anticipated to close on Aug 10, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. 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