Job Description
Systems Analyst City of Bridgeport, West Virginia Department:
Administration Position Type:
Full-Time FLSA Status:
Non-Exempt Starting Salary:
$62,196 - $72,208 Join Our Team The City of Bridgeport is seeking a skilled and service-oriented Systems Analyst to manage and support the City's information technology infrastructure. This position plays a critical role in ensuring the reliability, security, and efficiency of the City's IT systems while providing technical support to staff across all departments. The ideal candidate will possess strong technical expertise, excellent problem-solving abilities, and outstanding customer service skills. This role serves as a key point of contact for IT-related issues and works collaboratively with employees, department leaders, vendors, and service providers to deliver technology solutions that support City operations. Key Responsibilities Manage and support the City's IT infrastructure, systems, and operations. Develop and implement processes and procedures that improve IT efficiency and performance. Establish and maintain business continuity and disaster recovery protocols. Analyze infrastructure and system performance to identify improvements and future needs. Oversee the security of systems, networks, and enterprise data. Coordinate IT security audits and investigations. Manage relationships with external IT vendors and service providers. Maintain backup and recovery systems. Install, configure, and support hardware and software solutions. Troubleshoot and resolve hardware, software, and network issues. Install and maintain antivirus and endpoint security solutions. Evaluate and test new technologies, hardware, and software. Serve as the primary point of contact for employee IT support requests. Maintain accurate technical documentation. Collaborate with departments throughout the organization to understand and address technology needs. Minimum Qualifications Associate's degree in Computer Science, Information Systems, or a related field. Experience supporting computer systems, networks, and business technology solutions. Strong troubleshooting and technical support skills. Ability to communicate technical information clearly to non-technical users. Preferred Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field. Two (2) years of relevant professional experience and/or technical training. Experience working with network, server, and enterprise technology environments. Knowledge, Skills & Abilities Knowledge Computer, network, phone, and server hardware support. Software applications and information systems infrastructure. IT industry best practices. Data security, confidentiality, and compliance requirements. Skills System implementation, administration, security, and maintenance. Critical thinking and problem-solving. Effective communication and customer service. Abilities Build positive working relationships with diverse groups. Communicate effectively in writing and verbally. Follow and provide technical instructions. Analyze data using spreadsheets and reporting tools. Manage multiple priorities in a fast-paced environment. Design and implement information systems and automated processes. Work collaboratively across departments and teams. Physical Requirements Work is performed in both office and field environments. Requires the ability to sit, stand, walk, talk, hear, and operate computer equipment. Must be able to occasionally lift equipment and perform physical activities related to technology installations and support. Specific vision abilities include close vision, depth perception, and the ability to adjust focus. Why Work for the City of Bridgeport? Opportunity to serve your community through meaningful public service. Collaborative and supportive work environment. Professional growth and development opportunities. Competitive compensation and benefits package. Interested candidates should submit a resume through Indeed or email to hr@bridgeportwv.gov The City of Bridgeport is an Equal Opportunity Employer. Pay:
$62,196.00 - $72,208.00 per year Benefits:
Dental insurance Employee assistance program Health insurance Life insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance Work Location:
In person
