Program Analyst (IT Career Navigator)

• Short Term Glendale Community College
• 4.4 Glendale, AZ Job Details Full-time $53,050.25
• $68,964.

82 a year 19 hours ago Benefits Wellness program 403(b) matching 457(b) AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Employee assistance program Vision insurance 403(b) Professional development assistance Loan forgiveness Flexible schedule Life insurance Qualifications Evaluation research Performance dashboards Student progress monitoring Grant management Customer relationship building Student resource provision Student caseload management Graduation requirements management Educational events Student mentoring Faculty collaboration Spreadsheets Caseload management Student record keeping Coaching Presentations for conferences or internal meetings Academic institution experience In-person customer service Student database management Bachelor's degree in business Employment counseling services experience Student information system Student performance data analysis Job search strategies for students Job placement assistance Student outcome measurement Mid-level Client relationship development Public Administration Student social support Full Job Description Salary Range $53,050.25

• $68,964.82/annually, DOE Grade 114 Work Schedule Monday
• Friday, 8:30am
• 5:30pm; some evenings and weekends may be required.

Summer Hours:

Monday

• Thursday, 7am
• 6pm.

Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision— creating excellence in education for a better world. We focus on people—not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community—we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at

MCCCD:

Affordable and Comprehensive Benefits Package:

Nationwide Medical, Dental, and Vision Coverage Paid Time Off:

Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions

Optional Retirement Plans:

403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents

Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs:

District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program and Support Groups Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Glendale Community College (GCC) is seeking a student-focused Program Analyst

• Career Navigator to help students build pathways into high-demand careers in Information Technology.

This is an opportunity to make a meaningful difference by guiding students from their first connection with GCC through program completion and into the workforce. As a primary point of contact, the Career Navigator provides personalized support with admissions, financial aid, registration, scholarships, career planning, college resources, and retention. Using a case management approach, the Career Navigator builds relationships with students, tracks their progress, celebrates milestones, and helps them overcome barriers that could prevent them from reaching their educational and career goals. The position also connects GCC with the broader community by coordinating outreach, tours, hiring events, and employer partnerships. Working closely with faculty, college leadership, Student Affairs, industry partners, and district teams, the Career Navigator helps strengthen enrollment, student success, and employment outcomes. The role uses Customer Relationship Management (CRM) and student information systems to manage student caseloads, document services, analyze outcomes, and support institutional and grant reporting requirements. Additional Information This is a short-term (specially funded) position with an anticipated end date of June 30, 2027; the possibility for extension or continuation is dependent on executive approval and budget availability. Essential Functions 30%

• Workforce-focused Advising and Success Coaching Provides academic advisement, career navigation, and success coaching to students following the initial admissions and enrollment process through program completion.

Provides support with registration, placement, financial aid, graduation, and transfer pathways. Evaluates prior coursework, interprets test scores, and assists students in navigating enrollment and program requirements. Uses proactive case-management strategies, including individual check-ins and progress monitoring. Identifies students at risk of dropping out or not completing and coordinates timely support with faculty and college departments. Collaborates with Career Services to assist with resume and interview preparation, hiring events, and connect students with work-based learning, internships, and employment opportunities. 25%

• Recruitment, Outreach & Program Coordination Coordinates recruitment, outreach, orientations, workshops, and community engagement activities. Develops marketing and promotional materials, follows up with prospective students, and supports implementation of program goals and activities. 20%
• Program Analysis, Data Management, and Compliance Collects, analyzes, and maintains student, program, and workforce data, including enrollment, retention, completion, transfer, and employment outcomes.

Conducts program research, identifies trends, and prepares reports, presentations, correspondence, and other documentation. Monitors key performance indicators to support program evaluation and continuous improvement. Maintains accurate records in accordance with college procedures, grant requirements, and applicable standards. Supports budget monitoring, grant and funding proposals, scholarship and credentialing processes, program communications, and other administrative requirements. 15%

• Collaboration and Cross-Functional Coordination Works with faculty, program leadership, student services, and district teams to resolve student concerns, support program delivery, and ensure alignment with workforce and academic requirements.

This includes, but is not limited to, scheduling classes, instructors, equipment, rooms, and class supplies; employer partner presentations; virtual info sessions; and tours. 10%

• Performs other related duties as assigned Minimum Qualifications Bachelor's Degree from a regionally accredited institution in education, business or public administration, or directly related field and two (2) years of related program management experience preferably in an educational setting.

OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications Experience working in a college environment such as admissions, records, academic advisement, career services, workforce office, and/or registration. Work experience in student advising, coaching, case management, or student success support in career related/workforce programs. Demonstrated ability to use Student Information Systems, CRM tools, dashboards, and spreadsheets Experience with recruitment, outreach, and enrollment strategies. Expertise in tracking, analyzing, and reporting student or program data, including enrollment, retention, completion, or employment outcomes. Demonstrated ability to coordinate events, engage employers, and develop partnerships. One year of full-time relevant MCCCD experience during the previous two years. Special Working Conditions May be required to work some evenings and weekends. May need to work occasionally at an off-site location. This is a short-term position with a projected end date of June 30, 2027 with renewal contingent on funding source.

ADA AND OTHER REQUIREMENTS

Positions in this class typically require: fingering, talking, hearing, seeing and repetitive motions.

Sedentary Work:

Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Working Conditions:

Work is routinely performed in an indoor, office environment. How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at MCCCD is an Equal Opportunity Employer. Posting Close Date Open until filled.

First Review Date:

Monday, October 19, 2026. Applications received after the review date may not be screened. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.