Support Analyst ll-Infrastructure, Regulated Industries

Support Analyst ll-Infrastructure, Regulated Industries Esri 3.4 ( ) Redlands, CA for later Why you should apply for a job to

Esri :

63% say women are treated fairly and equally to men 75% would recommend this company to other women Ratings are based on anonymous reviews by Fairygodboss members. See all reviews # 5076837007 Position summary n cases submitted via email, chat, and/or phone interactions. Empower our customers to be successful . Analyze customer issues to identify, understand, and articulate the core problem and potential solutions. Become a technical expert . Stay current on new releases and learn multiple products to continuously expand the breadth of work supported within the Esri platform. Fostering an environment of helpfulness and collaboration . Partner with team members to identify common patterns, align on the best path forward, and solve cases. Understand our customers . Maintain comprehensive case documentation in our customer relationship management (CRM) system to better understand the mission and activities of our customers. Be a mentor. Coach peers on areas of technical specialty. Exchange insights and best practices with peers. Requirements 2+ years of professional and customer service experience in a similar position, supporting similar responsibilities Applied knowledge of the configuration, usage, and performance concepts of ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise to an industry context Experience communicating with customers with varying technical aptitudes in GIS and information technology Knowledge of information technology frameworks, including security, networking, installation, configuration, and performance Demonstrated experience with SAML, such as Active Directory Federation Services (ADFS), Google Workspace, Okta, and Shibboleth Proficiency with one or more programming languages (C#, .NET, Java, C++, Swift, Kotlin or JavaScript) Be self-motivated, a proactive problem solver, team oriented, and creative US citizenship and willingness and ability to maintain a US Security Clearance Bachelor's degree in geography, computer science, GIS, information Technology, environmental science, natural resources, or a related STEM field Recommended Qualifications Advance knowledge of Esri software or various software systems, such as ArcGIS Online, ArcGIS Pro, or Enterprise Professional experience in computer troubleshooting such as such as reading network traffic and configuring software Proficiency in cloud computing fundamentals and environments (Microsoft Azure or AWS) IT certifications, such as CompTIA A+, CompTIA Security+, and others Master's degree in geography, computer science, GIS, information technology, environmental science, natural resources, or a related STEM field #LI-DS5 #LI-Onsite Total Rewards Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the base salary range is $70,304-$94,640 USD About Esri At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website . If you don't meet all of the preferred qualifications for this position, we encourage you to still apply! Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance. Why you should apply for a job to

Esri :

63% say women are treated fairly and equally to men 75% would recommend this company to other women Ratings are based on anonymous reviews by Fairygodboss members. See all reviews