IT & A/V Support Analyst

IT & A/V

Support Analyst Englewood, CO Job Details $65,000 - $71,000 a year 18 hours ago Qualifications Network troubleshooting CTS-I Schematics Customer service IT asset management Zoom Firmware Equipment troubleshooting Routine inspections Mid-level Communication platforms System maintenance Hardware support Microsoft Teams Equipment maintenance Productivity software Cross-functional collaboration Equipment inventory management Implementing AV systems 2 years Communication skills Technical Proficiency Full Job Description The Denver Broncos are one of the most popular franchises in all of sports. Whether judged by the measure of wins and championships, attendance, national television exposure or by the Broncos' reputation locally and throughout the NFL, there are few parallels in the world of professional sports. We are dedicated to being the best team to cheer for, play for, and work for across all of sports. We are looking for employees who are passionate about what they do, have fun doing it, and proud to represent the Denver Broncos Football Club and Empower Field at Mile High.

Job Summary:

We are seeking an

IT & A/V

Support Analyst to join our IT Support team as the primary subject matter expert for the audiovisual (AV) systems within our new Training Center. This role will report to the IT Support Manager and serves as the primary point of contact for operational support of professional AV systems, with a strong emphasis on assisting onsite personnel with the day-to-day use of AV-equipped rooms such as conference rooms, meeting rooms, event spaces, and collaboration areas. To achieve success, this role involves partnering closely with Football Operations and the Training Center Experience team to ensure reliable system performance through proactive troubleshooting, user guidance, and system optimization. While the main focus is A/V support, the Analyst will also provide essential IT support for Denver Broncos staff and systems integrated with these environments, maintaining a high degree of professionalism and superior customer service.

Duties & Responsibilities Real-Time AV Assistance:

Provide day-to-day support for Training Center personnel, including real-time assistance, setup support, and troubleshooting to ensure seamless meetings, events, and presentations.

Collaboration Platform Management:

Support Microsoft Teams as our primary conference room platform, utilizing Logitech hardware, while maintaining proficiency in Zoom to support occasional user needs.

IPTV Management:

Lead the management, oversight, and troubleshooting of the IPTV system to ensure reliable content delivery across the facility.

System Configuration:

Configure and optimize AV equipment including control systems (Crestron, Extron), audio DSPs, matrix switchers, codecs, and related components.

Break-Fix & Troubleshooting:

Analyze and resolve complex audio, video, and networked system issues with superior break-fix capabilities to minimize downtime.

Asset & Inventory Management:

Maintain accurate records of all AV assets and inventory, ensuring equipment is tracked, organized, and readily available for deployment or replacement.

Integrated IT Support:

Provide analytical IT assistance for AV-integrated systems, including network connectivity, hardware maintenance, and support for computers and peripherals.

Technical Maintenance:

Perform routine system checks, firmware updates, and review schematic designs or technical drawings using tools like Bluebeam .

Collaboration:

Partner with internal departments to deliver creative, analytical solutions that enhance AV performance and the overall user experience.

Experience & Certifications Experience:

At least two years of professional experience in AV integration and service is required.

Certifications:

CTS (Certified Technology Specialist) or CTS-I certification is highly preferred.

Core Systems:

Hands-on experience configuring and troubleshooting Extron QSC control systems is strongly preferred.

Skills & Physical Requirements Communication:

Ability to guide non-technical personnel through technical processes with patience and clarity.

Football-First Availability:

In support of our unique culture, candidates must have the flexibility to work nights, weekends, and holidays as needed to ensure the Training Center is mission-ready for all events and operations.

Analytical Mindset:

A proactive attitude toward problem-solving and a desire to deliver creative technical solutions.

Technical Literacy:

Ability to interpret AV system drawings, schematics, and cable schedules.

Software:

Solid Microsoft Office experience; advanced skills are a plus.

Preferred Technology Proficiency Experience & Education:

At least two years of experience in professional AV integration and service is required. A CTS (Certified Technology Specialist) or CTS-I certification is highly preferred.

Systems Proficiency:

Hands-on experience configuring and troubleshooting Crestron and Extron control systems is strongly preferred, along with Vitec for IPTV.

Hardware Familiarity:

Proficiency with several of the following brands is preferred: Shure, Yamaha, QSC, L-Acoustics, Meyer Sound, EAW (Audio); Vaddio, Christie, Absen, Planar, Logitech (Video/Display); and Middle Atlantic (Infrastructure).

Technical Literacy:

Ability to read and interpret AV system drawings, schematics, and cable schedules. In accordance with the Colorado Equal Pay for Equal Work Act, the salary range for this role is $65,000 - $71,000. The Denver Broncos Football Club and Stadium Management Company are an equal opportunity employer and do not unlawfully discriminate on the basis of race, color, religion, national origin, sex, age 40 and over, disability, genetic information, or any other status protected by applicable law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization. Please click here for our Data Privacy Policy