Contract IT Customer Experience Analyst

Req #491

217 Smith St, Middletown, CT 06457, USA Job Description

Posted Sunday, September 27, 2026 at 10:00 PM IT Customer Experience Analyst (6-12 month contract) Precision Fusing and Sensors is actively hiring for a IT Customer Experience Analyst in Middletown, CT. This role is responsible for providing end-to-end IT customer care including providing hardware and software support on client devices including installation, troubleshooting, upgrades, and removal. This position reports to both the IT Customer Experience Team Lead and to the IT Customer Experience Manager. Responsibilities Provide end-to-end customer care, ensuring continuity of service

Deliver concise and timely communication to customers during support process

Update and document call history, team documentation, and knowledge articles

Perform desktop and laptop imaging and software deployment with industry standard tools

Partner with technical teams to perform root cause analysis and smart hands activity on client devices

Provide hardware and software support on client devices including installation, troubleshooting, upgrades, and removal

Work within ServiceNow system for ticketing, recording updates, call routing, and updating asset information

Escalate issues as required to appropriate support tier

Cross-functional collaboration with other IT teams and internal business stakeholders

Follow internal standardized processes, identify gaps and recommend improvements where needed

Remain current with latest technology deployed within the workplace Required Skills Strong troubleshooting skills

Professional written and oral communication skills with the ability to clearly communicate actions taken to other team members and customers in a concise manner

Ability to work independently, with minimal supervision, and as part of a team

Foundational understanding of Windows operating system, client - peer network functionality, Microsoft active directory users and groups, and concepts such as "On Prem" and "Azure Cloud" as it pertains to client device, hardware, and software

Excellent customer interaction and time management skills

Proficiency in documentation and call annotation

Prioritization skills in support of multiple competing requirements Qualifications Associates Degree or equivalent business experience required

3+ years of experience in IT client device or service desk support skills

Experience participating in structured projects or deployments

Experience creating Microsoft Forms utilizing branching and Power Automate a plus

Shift:

1st Shift Monday-Friday 6:30a-3:00p

Hourly Pay Range:

$33.00 - $47.44 Benefits Medical, Dental, and Vision Insurance

401k with employer matching contribution

Generous Paid Time Off For more than 85 years, our team at Precision Fuzing and Sensors has designed, tested, and manufactured the fuzing and sensor systems that defense programs depend on — delivering mission-critical reliability from a single, vertically integrated facility in Middletown, Connecticut. Precision Fuzing & Sensors has spent more than eight decades at the forefront of fuzing technology for defense and aerospace applications, trusted by every branch of the U.S. military and allied nations across the globe. Precision Fuzing and Sensors is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other protected characteristics protected by law. Precision Fuzing and Sensors and all its related companies fully endorse equal opportunity for all. Precision Fuzing and Sensors endeavors to make the careers website accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Corporate Human Resources department at 860-632-1000. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Job Details

Job Family

Information Technology

Job Function

Service Delivery

Pay Type

Hourly 217 Smith St, Middletown, CT 06457, USA