Willow Analysts are the primary support contact for the Epic Willow Application. Willow analysts coordinate issues which arise for their application area and must be knowledgeable about the organization's policies, procedures, quality standards, and business operations. Familiarity with a healthcare organization's Pharmacy Department workflows, regulatory requirements, and patient experiences as well as understanding a wide array of integration points is required. Willow analysts must make decisions regarding the urgency and or seriousness of calls and serve as a liaison between the technical staff of the department and the department's wide variety of customers and must escalate appropriately to resolve issues. Depending on operations, business or project needs, the Willow Analyst may be asked to perform duties outside what is defined in the job description on a temporary basis

Required Knowledge & Skills Education:

High School Diploma or GED Experience:

Three years of related experience. Requires working knowledge of specialized practices, equipment, and procedures. Qualifications Current Epic certification(s) or accreditation in area of support is preferred. Epic certification in other areas may be considered initially. If Epic certification(s) in area of support has not been obtained or has lapsed, certification(s) related to area of support must be achieved during first 90 days. Epic certification(s) in area of support must be kept current, completing NVT (new version training) and re-certification as required. Bachelors Degree preferred. Additional Epic Certifications or Accreditations and Badges preferred but not required. Analyst level and role specific qualifications outlined in the Information Technology Analyst Ladder policy.