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Housing Operations Technical Analyst
Job
SCAD
Savannah, GA (In Person)
Full-Time
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Job Description
As a housing operations technical analyst, you will contribute to a positive university environment through data analytics, data operationalization, and the day-to-day management of housing operations. Reporting to the director of housing operations, this role creates workflows and streamlines processes that enforce policy, best utilizes current systems, and innovates new solutions. Overall, you will manage the operations for more than 8,200 students, 8,900 beds, and 24 buildings across three SCAD locations. In this role, you will deliver exceptional customer service as you manage student user data in StarRez. For SCAD Savannah students, you will implement room selection, assignments, change requests, and cancellation processes, and enforce the Housing License Agreement. Additional responsibilities include serving as a liaison between residential students and physical resources for work orders; supporting, programming, and testing residence life and housing software platforms; managing the SCADhome help desk on a daily basis; and providing guidance, training, and development to SCADhome staff regarding housing operations processes.