IT Infrastructure Analyst

The Republic of Tea is a progressive and socially conscious business recognized as a leading purveyor of nearly 400 all-natural premium teas, herbs and gifts. We enrich people's lives through great-tasting teas, education and innovation while championing a "Sip by Sip Rather Than Gulp by Gulp" lifestyle. In keeping with our whimsical identity as an independent Republic, we refer to our employees as Ministers, sales representatives as Ambassadors, consumers as Citizens and our retail partners as Embassies. As a family-owned company, we are dedicated to sharing our prosperity through meaningful philanthropic partnerships and creating opportunities for learning and growth within our TEAm. Join us and become part of a collaborative, purpose-driven culture—where you can grow your career, expand your network, and help lead the tea revolution.

POSITION SUMMARY

The IT Infrastructure Analyst is responsible for the administration, monitoring, and continuous improvement of The Republic of Tea's technology infrastructure, including servers, storage, networks, and cloud services. This role ensures secure and reliable operation of all infrastructure components supporting business operations and customer engagement.

ESSENTIAL RESPONSIBILITIES

Administer, maintain, and optimize server environments, including Windows Server, VMware, and SANs. Monitor infrastructure performance, capacity, and availability, resolving issues proactively. Implement and manage network infrastructure including switches, routers, firewalls, and wireless access points. Coordinate system upgrades, patches, and hardware refreshes in alignment with change management processes. Oversee backup, disaster recovery, and business continuity plans. Evaluate and recommend infrastructure technologies to improve efficiency, security, and scalability. Provide second- and third-level technical support for escalated infrastructure issues. Maintain documentation of configurations, processes, and procedures. Support integration of cloud-based solutions such as Office 365 and Azure with on-premise systems. Participate in IT security initiatives including vulnerability management and remediation efforts. Respond to after-hours emergencies and participate in the on-call rotation as needed. Perform other duties as assigned.

BASIC QUALIFICATIONS

Bachelor's degree in Information Technology, Computer Science, or related field. 3+ years of experience in IT infrastructure administration or similar role. Advanced knowledge of Windows Server administration, Active Directory, and Group Policy management. Experience managing VMware environments including provisioning and troubleshooting. Intermediate networking knowledge (TCP/IP, VLANs, VPNs, DNS, DHCP). Familiarity with backup and disaster recovery technologies. Experience maintaining security controls and compliance standards. Strong analytical, troubleshooting, and documentation skills.

PREFERRED QUALIFICATIONS

VMware vSphere and vCenter. Microsoft Azure or AWS cloud administration. Cisco networking and Meraki platforms. Microsoft Office 365 administration. Storage solutions (NetApp, Dell EMC). Network security appliances (firewalls, IDS/IPS). PowerShell scripting and automation. Endpoint management (SCCM, Intune). VoIP and unified communications systems (3CX).

COMPETENCIES

Technical expertise and analytical thinking. Time management and multitasking. Collaboration and problem-solving. Adaptability in fast-paced environments. Clear communication across teams.

PHYSICAL DEMANDS

Prolonged periods of sitting and computer work. Ability to lift up to 25 pounds for hardware installation. Occasional after-hours or weekend work for maintenance. The Republic of Tea is an

Equal Opportunity Employer Pay:

From $70,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person IT Infrastructure Analyst 3.2 3.2 out of 5 stars 11051 N Mockingbird Rd, Nashville, IL 62263 From $70,000 a year - Full-time The Republic of Tea 27 reviews From $70,000 a year - Full-time The Republic of Tea is a progressive and socially conscious business recognized as a leading purveyor of nearly 400 all-natural premium teas, herbs and gifts. We enrich people's lives through great-tasting teas, education and innovation while championing a "Sip by Sip Rather Than Gulp by Gulp" lifestyle. In keeping with our whimsical identity as an independent Republic, we refer to our employees as Ministers, sales representatives as Ambassadors, consumers as Citizens and our retail partners as Embassies. As a family-owned company, we are dedicated to sharing our prosperity through meaningful philanthropic partnerships and creating opportunities for learning and growth within our TEAm. Join us and become part of a collaborative, purpose-driven culture—where you can grow your career, expand your network, and help lead the tea revolution.

POSITION SUMMARY

The IT Infrastructure Analyst is responsible for the administration, monitoring, and continuous improvement of The Republic of Tea's technology infrastructure, including servers, storage, networks, and cloud services. This role ensures secure and reliable operation of all infrastructure components supporting business operations and customer engagement.

ESSENTIAL RESPONSIBILITIES

Administer, maintain, and optimize server environments, including Windows Server, VMware, and SANs. Monitor infrastructure performance, capacity, and availability, resolving issues proactively. Implement and manage network infrastructure including switches, routers, firewalls, and wireless access points. Coordinate system upgrades, patches, and hardware refreshes in alignment with change management processes. Oversee backup, disaster recovery, and business continuity plans. Evaluate and recommend infrastructure technologies to improve efficiency, security, and scalability. Provide second- and third-level technical support for escalated infrastructure issues. Maintain documentation of configurations, processes, and procedures. Support integration of cloud-based solutions such as Office 365 and Azure with on-premise systems. Participate in IT security initiatives including vulnerability management and remediation efforts. Respond to after-hours emergencies and participate in the on-call rotation as needed. Perform other duties as assigned.

BASIC QUALIFICATIONS

Bachelor's degree in Information Technology, Computer Science, or related field. 3+ years of experience in IT infrastructure administration or similar role. Advanced knowledge of Windows Server administration, Active Directory, and Group Policy management. Experience managing VMware environments including provisioning and troubleshooting. Intermediate networking knowledge (TCP/IP, VLANs, VPNs, DNS, DHCP). Familiarity with backup and disaster recovery technologies. Experience maintaining security controls and compliance standards. Strong analytical, troubleshooting, and documentation skills.

PREFERRED QUALIFICATIONS

VMware vSphere and vCenter. Microsoft Azure or AWS cloud administration. Cisco networking and Meraki platforms. Microsoft Office 365 administration. Storage solutions (NetApp, Dell EMC). Network security appliances (firewalls, IDS/IPS). PowerShell scripting and automation. Endpoint management (SCCM, Intune). VoIP and unified communications systems (3CX).

COMPETENCIES

Technical expertise and analytical thinking. Time management and multitasking. Collaboration and problem-solving. Adaptability in fast-paced environments. Clear communication across teams.

PHYSICAL DEMANDS

Prolonged periods of sitting and computer work. Ability to lift up to 25 pounds for hardware installation. Occasional after-hours or weekend work for maintenance. The Republic of Tea is an

Equal Opportunity Employer Pay:

From $70,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person