IT ANALYST II

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IN STATE REMOTE POSITION

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JOB TITLE

IT ANALYST Il

LOCATION

BANGOR

REPORTS TO

IT

MANAGER, BUSINESS TECHNOLOGY POSITION STATUS

EXEMPT, NON-BARGAINING UNIT Be a part of the team that is transforming the power industry of northern and eastern Maine. Versant Power is building on our 100-year history of delivering efficient, safe and reliable electricity service to customers in northern and eastern Maine. We never lose sight of safety, quality, integrity and innovation. We are committed to our dedicated people, who inspire us every day to deliver something more powerful than power alone.

POSITION OVERVIEW

The IT Analyst II is an intermediate technical position responsible for support, maintenance, design and development for assigned Versant Power Information Systems.

ESSENTIAL FUNCTIONS

Supports the design, development and testing of new applications, application changes, and upgrades associated with the specified applications and related integration tools. Provides technical support, maintenance, development, programming and troubleshooting for Customer Information System (CIS) and the integration with other systems. Expertise and experience in the following: SQL Provide assistance to internal customers by providing reports, queries, data analyses, problem analysis and problem resolution. Supports synchronization of data between

GIS/CIS/AMI/MDM.

Develops and maintains necessary working relationships with external service providers, vendors and other support personnel to resolve issues and ensure efficient operations. Provides documentation/project tracking and management reporting to support the department's work plan. Provides technical information for Disaster Recovery planning and participates in annual Technical Asset Review updates to help ensure asset life cycle management. Complies with internal audit requirements, test policies and change control processes. Actively participates in CIS Team meetings and contributes to the decision-making processes. Participates in after-hours call out for application support. Performs other duties and responsibilities as assigned by supervisor or management.

ADDITIONAL RESPONSIBILITIES

Performs other related duties as assigned, including designated duties associated with System Restoration, (SEOP) System Emergency Operations Plan.

REQUIRED OR PREFERRED EDUCATION, CERTIFICATIONS, EXPERIENCE, KNOWLEDGE, SKILLS, AND ABILITIES

Must have a degree in Computer Science or equivalent, with a minimum of five (5) years of experience in a client-focused IT support role. Must have a working knowledge of Customer Information Systems (CIS) or Enterprise Resource Planning systems (ERP), and billing systems. Expertise with Oracle preferred or other relational databases such as MSSQL or MySQL. Strong experience writing SQL required, experience with PL/SQL preferred. Reporting expertise and experience with one or more (Cognos, TM1, SQL Server reporting services, and/or Crystal Reports) is a plus. Must have a strong customer service ethic, and the ability to work independently or in teams, with minimal or no supervision. Project Management experience is a plus. Must possess excellent written and oral communication skills. Experience working with MS Office applications, specifically Word and Excel, MS Project a plus. Although not required, experience with utility application systems, billing systems and/or electrical infrastructure and design would be an asset. Must be willing to travel for training and User Group participation. Valid driver's license required.

NOTES:

Position is primarily sedentary, with some walking and standing required. Position requires mental and visual concentration. Position requires excellent oral and written communication skills. Position requires excellent organizational skills.

WORK HOURS

Usual work hours are 8:00 A.M. to 5:00 P.M., Monday through Friday. Working between 40-50 hours may occur to meet deadlines. Off-hour monitoring of emergencies is anticipated.

RATE OF PAY

Pay will be commensurate with experience and qualifications.

APPLICATION INFORMATION

Non-Bargaining Unit, Regular and Term employees who have at least six (6) months satisfactory job performance and attendance records in their current job are eligible to apply for posted positions. This job description is subject to change at any time. Versant Power is an Equal Opportunity Employer. Versant Power is a tobacco-free, drug-free and fragrance-free workplace. POSTED 3/18/2026