Global Portal Experience Analyst

at Cornerstone onDemand in Portland, Maine, United States Job Description At Cornerstone, we are dedicated to enhancing the global experience of our Solution Consultants (SCs) and helping our Sales organization by providing them with robust baseline demo portals, seamless support for shared demo instances, and by managing projects that directly benefit our sales organization and mainly the Solution Consulting community. Our GPE Team plays a vital role in empowering our SCs and other teams that use demo portals and ensuring that they can deliver top-notch presentations to our clients. We are looking for a dynamic and motivated Analyst to join us in this exciting journey.

Position Overview:

As a Global Portal Experience Analyst, you will be pivotal in optimizing and evolving the demo portal ecosystem by leveraging cutting-edge technologies-including AI-driven tools-to enhance sales enablement and the overall Solution Consultant experience. Reporting to the Manager, you will support, maintain, and innovate demo portals and shared demo instances, while also driving project execution that reflects business priorities. Your role includes troubleshooting, process optimization, and championing AI adoption to automate and improve workflows for SCs and sales teams globally .

Key Responsibilities:

Demo Portal Development & Optimization:

Continuously update and enrich baseline demo portals to reflect the latest product offerings, user feedback, and sales scenarios. Proactively identify opportunities to streamline processes and enhance portal performance using AI and automation.

Technical Support & AI-enhanced Troubleshooting:

Provide expert-level support for shared demo instances, quickly resolving issues with the help of AI diagnostic tools and efficient ticket management practices (ServiceNow or similar platforms).

Project Management & Process Improvement:

Lead and collaborate on cross-functional projects that improve demo assets and maximize user experience and efficiency. Collect and prioritize requirements while ensuring timely delivery of solutions that empower SC and sales teams.

Data-driven Quality Assurance:

Monitor demo portals using analytics to maintain a high standard of quality, responsiveness, and user satisfaction. Implement iterative improvements based on data insights.

Documentation & Training:

Develop comprehensive, best practice guides, and upskill training for SCs and sales personnel to ensure optimal utilization of demo tools.

Cross-functional Collaboration:

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