provides hands-on technical support for plant operations, ensuring reliable performance of computers, networks, applications, and production systems. This is a boots-on-the-ground role responsible for troubleshooting user issues, deploying and replacing hardware, supporting business applications, and assisting with IT infrastructure and software licensing.
Key Responsibilities:
Provide general IT support to plant users, including computer deployments, hardware replacements, software installations, and end-user troubleshooting. Deliver hands-on support for production and office systems, responding quickly to technical issues impacting operations. Assist with network troubleshooting, including cable tracing, connectivity issues, identifying damaged equipment, and basic network diagnostics. Support license management activities, including software activations, reactivations, renewals, and user access administration. Develop and maintain business applications and process improvements using Power Apps, SharePoint, React, C#, ASP.NET, and related technologies. Collaborate with production, engineering, and business teams to support manufacturing applications and technology initiatives. Document technical issues, resolutions, procedures, and system changes. Participate in IT projects involving hardware, software, infrastructure, and process improvements.
Qualifications:
Associates degree in Information Technology, Computer Science, or related field, or equivalent experience. 1-5 years of IT support experience in a manufacturing or industrial environment preferred. Working knowledge of Windows operating systems, PC hardware, and peripheral devices. Basic networking knowledge, including troubleshooting connectivity issues and network infrastructure components. Experience or familiarity with Power Apps, SharePoint, React, C#, ASP.NET, or similar application development technologies. Strong troubleshooting, customer service, and communication skills. Ability to work independently in a hands-on plant environment. This position combines end-user support, basic networking, and application development responsibilities to support the technology needs of a manufacturing operation.
