Mid Michigan College seeks individuals who value collegiality and mutual respect; use data in decision-making; are innovative; service-minded; are goal-oriented; strive to continually improve themselves and their work processes; are willing to collaborate and seek to add value in every interaction. This position plays an integral part in facilitating the accurate, secure, and efficient flow of information across Mid Michigan College's enterprise data systems. This role provides support for Ellucian Colleague ERP and its Self-Service module, Salesforce TargetX CRM for recruitment and student lifecycle management, Informer reporting tools, Docfinity document management and workflow automation, and related integrations. Responsibilities include troubleshooting application issues, maintaining data integrity, configuring system enhancements, developing custom reports and queries, supporting user access and training, automating business processes, and collaborating with departments to optimize workflows that enhance student success, administrative efficiency, and institutional decision-making. Serves as the technical support analyst for Ellucian Colleague ERP and its Self-Service module, troubleshooting issues, and configuring modules; ensuring reliable access for students, faculty, staff, and administrators. Provides ongoing administration, configuration, and optimization of Salesforce TargetX CRM to support recruitment, admissions, student engagement, and retention processes. Works with and supports the IR position to help develop, maintain, and customize reports, dashboards, and queries using Informer and other reporting tools to deliver actionable data for institutional decision-making, compliance (e.g., IPEDS), enrollment tracking, and operational reporting. Manages the Docfinity enterprise content management (ECM) system, including document imaging, workflow automation, forms processing, electronic approvals, and secure storage/retrieval of college records. Facilitates seamless data integration and flow between systems (e.g., Colleague ? TargetX, Colleague ? Informer, Docfinity ? other platforms, etc.) to minimize manual processes and ensure data accuracy/consistency. Monitors system performance to identify potential issues, applies patches/updates, and coordinates upgrades or enhancements in collaboration with vendors and IT leadership. Troubleshoots and resolves application, database, and integration errors; escalates complex issues to vendors or IT leadership team members as needed. Ensures data integrity, security, and compliance across all supported systems, including user access controls, permissions, audits, college policies, data governance standards, industry best practices and adherence to FERPA. Gathers requirements from departments, analyzes business processes and reporting needs, and recommends/implements system enhancements, custom configurations, or solutions to improve efficiency and meet college goals. Creates and maintains comprehensive documentation, including system procedures, user guides, knowledge- based articles, and process workflows for supported applications. Provides training, one-on-one support, and high-level customer service to end-users (faculty, staff, administrators) on system features, best practices, Self-Service portal, reporting tools, and workflow processes. Performs data extraction, cleansing, validation, and analysis to support institutional research, accreditation, budgeting, enrollment management, and strategic planning. Develops and executes test plans for system changes, integrations, or new features to ensure quality and minimize disruptions to college operations. Collaborates with cross-functional teams (e.g., Admissions, Registrar, IR, IT, Finance, Student Services, etc.) to align technology solutions with operational needs and drive process improvements. Automates routine tasks and workflows where possible (e.g., using Docfinity routing, Informer scheduled reports, or Colleague batch processes) to enhance productivity and efficiency. Participates in system implementation projects, module rollouts, migrations, and post-implementation optimization, including planning, testing, and go-live support. Tracks and resolves support tickets/incidents related to assigned systems using the college's ticketing system, maintaining accurate records, timely communication, and providing regular updates to the technology team on system issues. Performs other duties as assigned.

Education, Certification, Licensure:

Bachelor's degree in an Information Technology related field or a combination of an associate degree in an IT related field plus additional IT application related experience and certifications is required. An IT technical degree and at least six (6) years of mid-to-high-level IT experience, along with certifications that would similarly demonstrate capabilities in the field of IT will also be considered.

Experience:

Minimum of five (5) years of professional experience in information technology, application support, systems administration, or a related technical field, preferably in higher education or similar institutional environment.

Experience to include:

Direct experience supporting enterprise resource planning (ERP) systems, such as Ellucian Colleague (including Self-Service modules) or comparable platforms like Banner or PeopleSoft preferred. Demonstrated experience with CRM systems, ideally Salesforce TargetX or similar tools used for student recruitment, admissions, and engagement processes preferred. Proven experience working with reporting and analytics tools (e.g., Informer or equivalent business intelligence/reporting software) to develop custom queries, dashboards, and data extracts required. Experience managing enterprise content management (ECM) or document workflow systems (e.g., Docfinity or similar), including forms processing, automation, and integrations preferred.

Knowledge, Skills, Abilities:

Extensive knowledge of Ellucian Colleague ERP system architecture, modules, and Self-Service functionality, including student, faculty, and administrative workflows in a higher education environment. Working knowledge of Salesforce TargetX CRM platform, including configuration, data models, and its application to recruitment, admissions, and student lifecycle management. Proficiency in Informer reporting and analytics tools, with the ability to design, build, and maintain complex reports, dashboards, and queries to support institutional research and decision-making. Strong understanding of Docfinity enterprise content management (ECM), including document imaging, workflow automation, forms processing, and integration with other enterprise systems. Demonstrated skill in facilitating system integrations, data exchanges via extract, transform and load processes (ETL), single sign-on (SSO) configurations, and troubleshooting connectivity between disparate applications (e.g., Colleague, TargetX, Informer, Docfinity, etc.). Excellent analytical, problem-solving, and troubleshooting abilities, with experience identifying root causes of applications, databases, and integration issues in a production environment. Ability to analyze, evaluate, and troubleshoot business processes to create effective information systems solutions that align with college needs. Strong organizational and technical documentation skills, with the ability to create clear, comprehensive user guides, procedures, and knowledge base resources. Strong written and verbal communication skills, including the ability to communicate effectively with all stakeholders, adapt to shifting priorities in project planning, apply general college policies and procedures in daily decision-making, and maintain professionalism and customer service.