The Role Provides technical customer support for Deluxe software by resolving complex cases, troubleshooting issues, documenting interactions, meeting service-level objectives, managing escalations, participating in triage meetings, and mentoring peers. The role requires scripting, PC troubleshooting, operating system, networking, antivirus, and Microsoft Office knowledge. Summary Generated by Built In Why Join Us Be part of an organization that's driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly. We're proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans. We offer competitive benefits starting on day one, designed to support your life both in and out of work. 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Responsibilities:

This is a mid-level position providing technical customer service to external and internal customers for respective Deluxe software. Utilizes internal processes and tools to log, track, update and complete work items initiated by customers. Works independently using comprehensive product knowledge and acts as a go-to resource for peers. Contributes to the team workload by taking tickets from the application group queue focusing more on the complex client software issues vs the reoccurring repeatable issues while retaining ability to handle all case types for assigned software solution if required. Responsible for handling cases for software hot fix updates for in house clients. Engages in client escalations as a case resource. Follows Escalation procedures to ensure progress communication includes peers, and management. Uses sound judgment to plan, prioritize and schedule efforts for escalated case work. Has the ability to work independently on assigned support cases. Maintains composure under pressure. Uses timely, clear and concise written and verbal communication, documents customer interactions, actions taken, current status and next steps throughout the support ticket lifecycle. Keeps stakeholders updated as needed to include customer updates based on follow-up guidelines. Adheres to all the Service Level objectives for Response times and Follow Up times for all cases. Documents troubleshooting methodology, information, analyzes facts or conditions regarding the support issue, and determines next steps. Contributes to team knowledge to increase resolution times for all case types. Participates in conference calls, meetings, and other collaborative engagements with internal and external customers. Participates in Triage/Bug Scrub meetings for assigned solution. Mentors others in areas of expertise/product knowledge.

Basic Qualifications :

2+ year of Help Desk and/or customer service experience 2+ year of scripting experience to include SQL, Progress, Powershell, etc. 2+ year of Basic PC Troubleshooting and/or Repair Document Creation 2+ year of Microsoft Office suite

Preferred Qualifications:

Bachelors or Associates degree in IT or related field A background in programming Windows OS 2+ year of Workstation

OS- 10,7

2+ year of Server OS Networking 2+ year of

TCP/IP/DNS

Antivirus 2+ year of experience with any of the following Antivirus products

Managed Antivirus CrowdStrike Carbon Black Additional Basic Qualifications:

Must be 18 years of age or older Compensation The compensation range for this position is $25.00 - $30.00 hourly.

• This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity. Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a

Disability:

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com . Read Full Description Skills Required 2+ years of help desk and/or customer service experience 2+ years of scripting experience, including SQL, Progress, PowerShell, or similar tools 2+ years of basic PC troubleshooting and/or repair experience Document creation experience 2+ years of Microsoft Office Suite experience Associate's or bachelor's degree in IT or a related field Background in programming Windows operating system experience 2+ years of workstation operating system experience, including Windows 10 or Windows 7 2+ years of server operating system experience 2+ years of networking experience with TCP/IP and DNS 2+ years of experience with antivirus products Experience with Managed Antivirus, CrowdStrike, or Carbon Black Must be at least 18 years of age Deluxe Compensation & Benefits Highlights The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Deluxe and has not been reviewed or approved by Deluxe. About This Summary Retirement Support — The company provides a 401(k) with employer matching and an employee stock purchase plan, with access beginning quickly for many roles. The 401(k) match, paused during the pandemic, has been reinstated, signaling continued support for long‑term savings. Leave & Time Off Breadth — Flexible time off, paid holidays, and paid volunteer time are available, with benefits often starting on day one. Parental leave, adoption and surrogacy assistance, and family medical leave expand time‑off support across life stages. Healthcare Strength — Medical, dental, and vision coverage are provided with day‑one eligibility in many cases. Additional resources like disability coverage, an employee assistance program, and multi‑dimensional well‑being support bolster the core health offering. Learn more about Deluxe's Compensation & Benefits → Deluxe Insights What's It Like to Work at Deluxe? Deluxe Culture & Values Deluxe Career Growth & Development What's the Work-Life Balance Like at Deluxe? Deluxe Leadership & Management Deluxe Company Growth, Stability & Outlook View all jobs at Deluxe View Deluxe Profile Report Job