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Job Description
IT Analyst/Programmer
II 4.1 4.1
out of 5 stars 601 Martin Luther King Jr Dr, Winston-Salem, NC 27110 Full-time Winston-Salem State University 256 reviews Full-time Position Details Classification Information Position Classification Title IT Applications Professional, Programmer Analyst FLSA Exempt Position Class 89794 Position Overview Join the Ramily! Join the Ramily! Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence. Situated in Winston-Salem, North Carolina—known as the city of Arts and innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways. With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn. Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below: UNC System Employee Benefits Central UNC System Retirement Benefits WSSU Holiday Schedule WSSU Discounts and Perks Position Summary Join Our Team as an IT Analyst/Programmer II! The Winston-Salem State University Office of Information Technology (OIT) is seeking a skilled and motivated IT professional to design, implement, and support innovative technology solutions that power our academic and administrative systems. In this role, you'll work closely with campus partners to analyze needs, develop applications, and manage key platforms such as Canvas, Panopto, and other enterprise tools that directly impact teaching, learning, and student success. As a key member of our OIT team, you'll lead and support projects, enhance system performance, and provide advanced technical support while ensuring applications remain secure, reliable, and user-focused. If you're passionate about solving complex problems, collaborating with diverse stakeholders, and delivering technology solutions that make a real impact, we encourage you to apply and help shape the future of WSSU. Responsibilities of the
IT Analyst/Programmer II:
Design, develop, implement, and support applications aligned with university needs Administer and maintain enterprise systems, including: TeamDynamix (CRM) Learning Management Systems (Canvas LMS) Adobe Creative Cloud Academic tools such as Panopto, Respondus, and Turnitin Perform system maintenance, upgrades, and monitoring to ensure optimal performance Develop integrations, workflows, and enhancements to existing systems Ensure data integrity, security, and availability across applications Analyze business processes and translate requirements into technical solutions Develop test plans, scenarios, and documentation to ensure quality and performance Evaluate and improve application functionality and system performance Troubleshoot technical issues and implement solutions Stay current with emerging technologies and recommend innovative improvements Lead or contribute to IT projects by coordinating timelines, resources, and deliverables Translate technical concepts into clear language for non-technical stakeholders Gather and document requirements; develop functional specifications Support change management and software deployment efforts Assist with user training and knowledge transfer Contribute to IT strategy and long-term planning initiatives Evaluate solutions and recommend improvements aligned with university goals Identify opportunities to increase efficiency and effectiveness through technology Position Information Position Number 900255 Working Position Title IT Analyst/Programmer II Building and Room No. Elva Jones Building 1111-K2 Appointment Type Permanent Full-Time If Time Limited. No Appointment Length. n/a Requirements and Preferences Position required to work during periods of adverse weather or other emergencies Not Mandatory Normal Work Schedule M-F 8 am-5 pm, weekends, flexible On-Call as Needed Department Required Skills Education Bachelor's degree in Computer Science, Information Technology, or a related field ( Relevant experience may substitute on a year-for-year basis)
Key Skills Analytical Thinking:
Ability to assess needs and develop effective solutions
Business Acumen:
Align technical solutions with organizational goals
Communication:
Strong written and verbal skills; able to explain technical concepts clearly
Problem Solving:
Proactive, independent, and solution-oriented
Customer Focus:
Dedicated to delivering high-quality service and support Preferred Years Experience, Skills, Training, Education Preferred Qualifications Master's degree with experience in enterprise application support 2-4 years of relevant IT experience in application development, administration, or support Experience with: Canvas LMS SharePoint and Microsoft 365 Software implementation and application administration APIs, integrations, and system interfaces Experience supporting academic and enterprise tools such as: TeamDynamix Adobe Creative Cloud Panopto, Respondus, and Turnitin Familiarity with instructional technologies, training practices, and knowledge transfer methods Experience in higher education environments Required License or Certification Valid US Driver's License No Commercial Driver's License Required No Physical Required No List any other medical/drug tests required Posting Details Posting Details Internal Posting Only No Time Limited Position No Appointment Length Salary Commensurate with education and experience Open Date 06/23/2026 Close Date Open Until Filled Yes Special Instructions Summary Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
Please Note:
A criminal background check will be conducted on the candidate finalist prior to the offer of employment. If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants. Salary will be determined based on competencies, equity, budget, and market considerations. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application completely may result in you not being considered for the vacant position. Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position. If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu . Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
