PSOM Analyst University of Nebraska System - 4.2 Lincoln, NE Job Details Full-time From $53,800 a year 20 hours ago Benefits Retirement plan Qualifications Customer communication Content creation for technical audiences Customer service User training (technical support) Patch management Software documentation Application Maintenance Technical writing experience within technology Production troubleshooting

Full Job Description Job Description Job Summary:

As a member of the NeBIS technical support team, the PSOM Analyst works as a technical contact for all Production Scheduling & Output Management (PSOM) applications and services for the University of Nebraska, Nebraska State Colleges, Nebraska Student Information Systems (NeSIS) and Nebraska Business Information Systems (NeBIS). This position is responsible for ensuring availability of PSOM services across on-premise, cloud, and third-party hosted infrastructure, including IBM IWS Workload Scheduler and Systemware Content Cloud. The PSOM Analyst assists in setting up and monitoring automated job streams, output management pipelines, and client notifications; troubleshoots job abends and processing errors; and interacts directly with the end-user community to understand requirements and drive service enhancements. The incumbent creates and maintains subject area documentation, provides user training, and supports business process improvement initiatives across the university. This is a salaried, exempt position. Participation in the scheduled on-call rotation is required, and occasional work outside normal business hours is expected as a condition of employment. Possession of a personal cell phone and plan for business and on-call purposes is required. Travel to other campuses or conferences may be necessary. This position upholds excellence in core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

Additional Info About Us:

University of Nebraska employees enjoy a flexible benefits program allowing you to customize your benefits to suit your personal needs; paid vacation and sick leave in addition to 13 paid holidays; access to career-advancing educational programs, including and employee and dependent tuition benefit applicable at any of the NU campuses; and immediate vesting pre-tax retirement benefits.

Required Qualifications:

Two years post-secondary coursework 3 years experience working with software applications/programs, including ensuring optimal functionality, resolving technical challenges, installing patches and upgrades, and maintaining technical documentation and training tools 2 years of customer service experience troubleshooting IT issues and responding to assistance inquiries Expressed willingness to participate in the scheduled on-call rotation and work outside of normal business hours as needed this is a condition of employment for this salaried position Possession and use of a personal cell phone and plan for business purposes, including on-call responsibilities, as a condition of employment Equivalent combination of education and experience, that provides the required knowledge, skills, and abilities may be considered.

Preferred Qualifications:

Bachelor's degree 2 years relevant work experience Higher Education and/or Government industry experience Experience in production scheduling for business systems, including arranging, controlling, and optimizing work and workloads in a production process Working experience with IBM IWS Workload Scheduler and/or

Systemware Content Cloud Additional Information:

The ideal candidate is agile and a self-starter who is comfortable collaborating with a variety of resources and project teams. They exhibit attention to detail and excellent verbal and written communication skills; are a creative problem solver; and are resilient learner who can develop relationships with the university's stakeholders. They demonstrate the ability to responsibly manage competing priorities and understand the ideals of a major public research university.

Special Instructions:

Please note: Sponsorship will not be offered for this position. Information at a

Glance Req Id:

2491

Campus Name:

University of Nebraska System (UNOP)

Org Unit:

NeBIS Technical Support Team UNCA Job Location:

Lincoln, NE 68588

Application Review Date:

11/2/26

Open Until Filled:

Yes Advertised Salary:

Minimum of $53,800

Job Type:

Full-Time Worksite Eligibility:

On-site Benefits Eligible:

Yes For questions or accommodations related to this position contact: Special Instructions to

Applicant:

Please provide a cover letter, resume, and contact information for three professional references. The University of Nebraska is an Equal Opportunity Employer. It is the policy of the University of Nebraska to adopt and support measures designed to prevent and eliminate discrimination against employees and prospective employees of the University of Nebraska based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University of Nebraska does not condone or tolerate discrimination.

Posting Start Date:

10/15/26