Client Technology Consultant I

Position Purpose The Client Technology Consultant I is responsible for providing operational support and consulting for client technologies used by Dartmouth students, faculty, and staff. Description Required Qualifications

• Education and Yrs Exp Bachelors plus 1-2 year(s) of experience or equivalent combination of education and experience Required Qualifications
• Skills, Knowledge and Abilities Demonstrated ability to understand client perspective and deliver client focused service.

Demonstrated ability in supporting desktop and mobile operating systems, applications, and peripherals. Demonstrated effective verbal and written communication skills. Demonstrated ability to collaborate and work effectively on teams. Demonstrated ability to work in a fast-paced environment managing multiple tasks and priorities. Self-motivated and able to work with limited supervision. Preferred Qualifications Experience working in an Academic environment. Experience using IT service management software. Familiarity with endpoint management concepts and tools. Department Contact for Recruitment Inquiries Kyle Hastbacka Department Contact Phone Number kyle.m.hastbacka@dartmouth.edu Department Contact for Cover Letter and Title Joel Vodila, Director of Client Technology Services Department Contact's Phone Number Equal Opportunity Employer Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all. Background Check Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Not an essential function Special Instructions to Applicants Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.

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//policies.dartmouth.edu/policy/tobacco-free-policy Additional Instructions Key Accountabilities Description Technology Support

• Provides outstanding client service through support and consulting interactions with clients.

Provides core support for accounts and access. Provides core technology support for computers, devices, and software. Uses existing scripts and automation to provide technology and client support. Uses endpoint management tools to support client computers and devices. Percentage Of Time 75 Description Project Participation and Collaboration

• Participates in testing, development, communication, and implementation of projects. Identifies areas for improvement in Service Desk processes and participates in process improvement initiatives. Collaborates with colleagues to share information, build relationships, and accomplish shared goals. Percentage Of Time 10 Description Training and Development
• Proactively identifies and pursues training to develop subject matter expertise. Works with colleagues to develop new knowledge, skills, and expertise. Creates and maintains documentation for technical issues and knowledge. Percentage Of Time 10 Description Performs other duties as required. Percentage Of Time 5
• Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.
• Performs other duties as assigned.