IT Analyst - Infrastructure & Systems Avatar Natural Foods - 1.0 Henderson, NV Job Details Full-time $18 - $19 an hour 15 hours ago Benefits Health insurance 401(k) Qualifications Spanish Implementing network security protocols IT user and group management Interpersonal skills English Computer hardware Data access controls implementation Data backup Access control management Training & development Identity and access management (IAM) solutions Desktop administration Full Job Description

JOB DESCRIPTIONIT

Analyst -

Infrastructure & Systems Department:

Maintenance Reports To:

Maintenance Manager Location:

Henderson, Nevada Employment Type:

Full-Time Language Requirements:

Fluency in English and Spanish is mandatory. 1. Position Summary The IT Analyst - Infrastructure & Systems is responsible for developing, implementing, maintaining, and improving the company's IT infrastructure, systems, software, connectivity, and technology operations at the Henderson manufacturing facility. This role will assess existing technology, identify gaps, implement improvements, and establish reliable IT processes to support manufacturing, warehouse operations, quality, food safety, HR, finance, and administrative functions. The ideal candidate will have strong technical and problem-solving skills, the ability to work independently, and experience supporting business and manufacturing environments. The candidate must be fluent in both English and Spanish, including verbal and written communication, to provide effective technical support, training, and documentation for employees across the facility. 2. Essential Duties and ResponsibilitiesA. IT Infrastructure and Network Management Assess the current IT environment and develop recommendations for infrastructure improvements. Install, configure, maintain, and troubleshoot network equipment, including routers, switches, wireless access points, firewalls, and cabling. Maintain reliable network connectivity throughout offices, production areas, warehouses, and other facility locations. Manage wired and wireless networks, internet connectivity, VPNs, and remote access. Support network segmentation and appropriate separation between business systems, production equipment, and other connected devices. Monitor network performance, availability, and security. Maintain an inventory of IT equipment, network assets, and infrastructure components. B. Hardware and Technical Support Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and other IT equipment. Provide technical support for hardware, operating systems, applications, user accounts, and connectivity issues. Diagnose and resolve IT incidents and service requests in a timely manner. Configure employee workstations and equipment for new hires, transfers, and terminations. C. Software and Business Systems Install, configure, maintain, and troubleshoot company-approved software and applications. Administer user accounts, permissions, licenses, and access rights. Support business systems used by HR, payroll, finance, purchasing, inventory, warehouse, production, quality, and food safety. Coordinate software updates, upgrades, testing, and implementation. Work with software vendors and internal stakeholders to resolve system issues and improve functionality. Identify opportunities to standardize applications and reduce manual processes. D. Cybersecurity and Access Control Implement and maintain IT security policies, procedures, and technical controls. Manage user access, authentication, passwords, and permissions according to company requirements. Support multifactor authentication, endpoint protection, antivirus solutions, and security monitoring. Keep operating systems, applications, and supported devices updated with appropriate security patches. Monitor and investigate suspicious activity, security alerts, and potential vulnerabilities. Support phishing awareness and cybersecurity training. Maintain appropriate access controls for confidential employee, financial, operational, and company information. Assist with incident response and coordinate remediation when security issues occur. E. Backup, Recovery, and Business Continuity Implement and maintain backup procedures for critical systems, applications, configurations, and business data. Verify backup completion and investigate failures. Conduct periodic restoration tests to confirm that data can be recovered. Develop and maintain IT disaster recovery and business continuity procedures. Document recovery priorities, responsibilities, and escalation procedures. Support the recovery of critical systems following hardware failures, cybersecurity incidents, outages, or other disruptions. F. Manufacturing and Food Industry Technology Support Support IT systems used in manufacturing, packaging, warehouse operations, inventory control, quality, and food safety. Collaborate with Production, Maintenance, Quality, Food Safety, Warehouse, HR, and other departments to understand technology needs. Support systems and devices used for production reporting, product traceability, inventory tracking, labeling, and operational documentation. Help maintain the availability and integrity of electronic records and data used in manufacturing and food safety processes. Coordinate with equipment suppliers and system vendors when production-related technology requires specialized support. Support technology improvements that increase operational efficiency, data accuracy, traceability, and reliability. Coordinate with authorized personnel before making changes that could affect production equipment, industrial networks, or critical operational systems. G. Systems Integration and Process Automation Identify opportunities to integrate business applications and reduce duplicate data entry. Support integrations between systems used for production, inventory, HR, payroll, finance, and reporting. Assist with data imports, exports, interfaces, and automated workflows. Develop or maintain scripts, reports, and automation solutions when appropriate to the role's technical capabilities. Support data accuracy, system consistency, and reliable information flow between departments. Document system integrations, dependencies, and technical requirements. H. IT Policies, Procedures, and Documentation Develop and maintain IT policies, procedures, work instructions, and technical documentation. Establish standard procedures for account creation, access changes, equipment deployment, software installation, troubleshooting, and equipment disposal. Maintain accurate records of IT assets, licenses, configurations, vendors, and system changes. Document network diagrams, system configurations, recovery procedures, and troubleshooting instructions. Maintain documentation in both English and Spanish when needed for employee use and training. Ensure that IT procedures are practical, consistently followed, and aligned with company security and operational requirements. I. Vendor, Contract, and Budget Management Coordinate with internet service providers, software vendors, hardware suppliers, and external IT service providers. Evaluate technology solutions based on reliability, security, compatibility, operational requirements, and cost. Assist with IT purchasing, budgeting, equipment replacement planning, and license management. Monitor vendor performance and follow up on unresolved service issues. Recommend cost-effective improvements while maintaining appropriate security and service levels. Maintain records of warranties, service agreements, subscriptions, and renewals. J. Employee Training and User Support Provide technical assistance and guidance to employees and supervisors. Develop and deliver practical IT training in both English and Spanish. Explain IT procedures, cybersecurity practices, and system usage in a clear and accessible manner. Assist employees with software, connectivity, equipment, and access-related questions. Communicate system outages, maintenance windows, and technology changes to affected departments. Promote responsible technology use and compliance with company IT policies. 3. Required Qualifications Demonstrated experience in IT support, infrastructure administration, systems management, or a similar role. Working knowledge of computer networks, TCP/IP, DNS, DHCP, Wi-Fi, firewalls, and network troubleshooting. Experience supporting Windows operating systems and Google space. Knowledge of cybersecurity fundamentals, endpoint protection, access management, and data backup practices. Strong troubleshooting, analytical, organizational, and problem-solving skills. Ability to manage multiple priorities and work independently while collaborating with other departments. Strong written and verbal communication skills. Fluency in English and Spanish is mandatory , including the ability to provide technical support, conduct training, explain technical issues, and prepare documentation in both languages. Ability to communicate technical information clearly to employees with different levels of technical knowledge.

Pay:

$18.00 - $19.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Health insurance

Work Location:

In person