IT Functional Analyst

We are looking for an experienced IT Functional Analyst to join our team in Akron, Ohio. In this role, you will analyze business needs, collaborate with stakeholders, and help implement effective technology solutions. Your expertise will play a key role in supporting business systems and driving process improvements.

Responsibilities:

• Analyze business processes to identify gaps and recommend technology solutions that align with organizational goals.
• Collaborate with stakeholders to gather and document requirements for new and existing systems.
• Provide support and enhancements for commercial business systems, ensuring they meet operational needs.
• Work with external consultants and technology partners to implement and improve system functionalities.
• Conduct thorough system testing and validation to ensure seamless integration and performance.
• Assist in the deployment of marketing platforms, providing guidance and expertise to achieve desired outcomes.
• Develop and maintain detailed documentation for systems, processes, and workflows.
• Participate in Agile Scrum ceremonies, contributing to backlog refinement and sprint planning.
• Offer training and support to end-users to ensure effective system utilization.
• Monitor system performance and troubleshoot issues to minimize disruptions.