Technical Consultant

Location

: Cincinnati, OH

Experience

: 8 - 10 Years

Apply By

: 23rd December 2026

Job Description

Key Responsibilities

• Lead smaller projects and teams, drive story execution, share customer successes, and
  guide customers on technical decisions and business value.
  
• Develop and apply deep expertise in one to two ServiceNow offerings, providing prescriptive
  guidance and maintaining platform health through hands-on technical leadership.
  
• Design sustainable ServiceNow workflow solutions and technical architectures aligned with
  business objectives, technical standards, and leading practices.
  
• Translate requirements into technical specifications, acceptance criteria, and user stories
  while promoting consistent product implementation across engagements.
  
• Configure ServiceNow solutions directly and oversee and unit-test code developed by partner
  or customer employees.
  
• Guide customers through technical documentation and discussions, including business requirement
  workbooks and implementation decisions.
  
• Participate in and lead smaller customer workshops to assess current processes and define
  future-state solutions.
  
• Coach and mentor Technical Consultants and Associate Technical Consultants on solution design,
  technical delivery, and project challenges.
  
• Support scoping activities with sales roles and validate the technical feasibility and delivery
  approach for proposed work.
  
• Conduct customer-relevant sprint demonstrations that clearly explain the solution, technical
  decisions, and business value.
  
• Drive complex technical issues through analysis, resolution, defect remediation, and customer
  handoff.
  
• Provide product feedback based on customer experience and maintain current skills and
  certifications for the aligned workflow.
  Delivery Lifecycle Expectations
  

Initiate:

Review technical intellectual property from presales, participate in knowledge transfer,

review the instance health plan, validate the instance development path, draft the workshop

agenda with the Business Process Consultant, lead smaller workshops, support technical scoping, and

provide guidance during project kickoff.

Plan:

Lead technical discussions in customer workshops, translate requirements into user stories

and technical specifications, define acceptance criteria, create migration plans, and align

solution decisions with the Solution Architect and broader delivery team.

Execute:

Configure solutions directly, create technical unit tests, oversee and unit-test partner

or customer code, drive story execution, conduct sprint demonstrations, participate in sprint

planning, and lead technical knowledge transfer.

Deliver:

Guide UAT migration and go-live preparation, drive defect remediation, and

shape adoption, training, transition, and handoff plans with the Engagement Manager,

Solution Architect, and Business Process Consultant.

Close:

Lead or support the customer closeout workshop, remediate prioritized defects,

facilitate customer handoff, review feedback, provide inputs to success story documentation,

and identify product improvement opportunities.

Qualifications

• 8+ years of progressive professional services experience or equivalent education and experience.
  
• Demonstrated success designing and delivering ServiceNow solutions for external customers
  and leading smaller projects and technical teams.
  
• Deep expertise in one to two ServiceNow offerings and industry-domain expertise aligned
  with the supported workflow.
  
• Strong hands-on configuration skills and experience overseeing and unit-testing code developed
  by partners or customers.
  
• Proven success driving complex technical issues through analysis and resolution while
  maintaining solution quality and platform health.
  
• Strong customer-facing communication, workshop leadership, advisory, mentoring,
  documentation, and stakeholder-management skills.
  
• Ability to tell a clear, customer-relevant story while demonstrating ServiceNow solutions
  and explaining technical decisions and business value.
  
• Required certifications: ServiceNow Certified System Administrator (CSA), Certified
  Application Developer (CAD), and a Certified Implementation Specialist (CIS) certification
  aligned with the supported workflow.
  
• Ability to independently apply AI tools to optimize workflows, tailor customer solutions,
  and inform strategic decisions.
  
• Ability to clearly explain AI system design, ethical implications, and ServiceNow platform
  use cases while guiding responsible adoption.
  
• Ability to travel up to 50%.

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:

Maternal & Parental Leaves.

Insurance Options:

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:

Commuter Benefits & Certification & Training Reimbursement.

Time Off:

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range:

$110,000 - $150,000 a year

#LI-CM2

Location

Cincinnati, OH

Function

TECHNOLOGY

Role

Enterprise Architect

ID

437288

Skills

Service Now

Salary Range

$110,000 - $150,000