Job No:

503690\n

Work Type:

Staff Full Time (1500 hours or greater)\n

Location:

Dayton, OH\n

Category:

University Staff\n

Department:

Admin Client Support Services - 804260\n

Pay Grade:

A - Exempt\n

Advertised:

July 01, 2026\nApplications close: Open until filled\n

Position Summary:

The IT Client Services Systems Analyst is primarily responsible for providing exemplary customer service in supporting University of Dayton Faculty and Staff with a wide range of technical systems and applications remotely and on-site, traveling between offices and campus locations. The position is highly knowledgeable administering systems in an Active Directory environment and using client management tools to generate accurate, meaningful reports. Communication skills and a team mentality are key to this position.\nThis is a full-time, benefit-eligible position offering a comprehensive benefits package, including health, dental, retirement, paid time off, holidays and tuition assistance. Apply today!\n

Minimum Qualifications:

Associate's degree OR five years of experience in an IT customer support services team role preferably in higher education\nExperience coordinating across multiple IT disciplines (e.g. infrastructure, networking, telecommunications, end user support, etc.)\nPrior experience and sound working knowledge of Active Directory architecture and administration\nProven ability to configure and manage groups of workstations with client management tools\nKnowledge and experience with workstation imaging processes and skill sets required to build, deploy and maintain images current Windows and OSX operating systems\nExperience diagnosing and repairing computer hardware issues\nProficiency working with customers in an enterprise networked print environment\nExcellent communication and relationship skills; demonstrated ability to communicate and build relationships at all levels of the organization including senior executives\nExcellent time management skills\nAbility to create technical and procedural knowledge and training resources\nSelf-starter, motivator and team player\nValid drivers license with low risk driving record\n

Preferred Qualifications:

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:\nBachelor's Degree\nHigher Education IT experience\nITIL certification\nExperience with ITSM applications\nExperience in an enterprise IT environment\nIndustry recognized technical certification\nExperience supporting Apple systems including mobile devices\nBasic scripting knowledge\nSpecial Instructions to

Applicants:

To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet.\nApplicants must be currently authorized to work in the United States on a full-time basis. The University does not provide work visa sponsorship for this position.\n

Closing Statement:

Informed by its Catholic and Marianist mission, the University is committed to the dignity of every human being. Informed by this commitment, we seek to increase diversity in all of its forms, achieve fair outcomes, and model inclusion across our campus community. 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