Company :

en

Gen Job Description :

JOB SUMMARY

•

CANDIDATE MUST BE US

Citizen (due to contractual/access requirements)

•This job plays a role in assisting the seamless operation of Highmark's audio-visual (AV), digital signage, and video conferencing environments. This position provides hands-on technical support, maintains backend infrastructure, and contributes to media production and live-streaming initiatives to support effective internal communication and collaboration. Uses judgement and discretion in collaboration with customers to understand capability needs, gather project specifications, create business cases and cost sheet analysis, translate high-level business needs into detailed requirements for new capabilities (and change request/enhancements on existing capabilities), analyze data to determine business problems, trends, or opportunities for process improvements, create/execute test cases, provide root cause analysis and corrective action plan, verify delivery of customer needs, and ensure quality delivery. Also supports identification, documentation, and resolution of risks, defects and issues. Begins to build organizational and platform knowledge in one or more disciplines to advance professional track career. Requires understanding of end systems impact of changes across multiple systems.

ESSENTIAL RESPONSIBILITIES

Work with more senior team members, customers, Technical Engineers, Software Engineers, Architects, and Capability Managers to assist in capturing capability needs and driving quality business solutions. Assist with the creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design. Collaborate with cross-functional teams on technology development projects, contributing to various stages of the technology delivery lifecycle, leveraging diverse technology skills and perspectives to drive project success. Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts. Ensure compliance with required standards and obtain all necessary approvals throughout the project lifecycle. Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation. Other duties as assigned or requested.

EXPERIENCE

Required Information Systems or Technology Preferred Meeting and event audio-visual technical support HP Poly and/or Cisco video endpoints Adobe Creative Cloud Photography cameras and related equipment Videography cameras and related equipment SKILLS Basic Analytical Skills Basic Problem-Solving Basic Communication Skills

EDUCATION

Required Bachelor's degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree. Substitutions None Preferred Master's degree in Business Administration, Business Management, Information Systems or related field LICENSES or

CERTIFICATIONS

Required None Preferred AVIXA Audio-Visual Network Professional (ANP) AVIXA Certified Technology Specialist (CTS) Language (Other than English):

None Travel Requirement:

25% - 50%

PHYSICAL, MENTAL

DEMANDS and

WORKING CONDITIONS

Position Type Office- or Remote-based Teaches / trains others Occasionally Travel from the office to various work sites or from site-to-site Frequently Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required

No Lifting:

up to 10 pounds

Constantly Lifting:

10 to 25 pounds

Occasionally Lifting:

25 to 50 pounds

Rarely Disclaimer:

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement :

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice