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POS Analyst

Job

Equity Staffing Group

Full-Time

Posted 3 weeks ago (Updated 3 weeks ago) • Actively hiring

Expires 5/28/2026

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Job Description

POS Analyst Introduction:
The POS Technical Analyst is responsible for providing advanced technical support for all Point-of-Sale (POS), Store systems, and Fuel Desk-related requests across retail locations. This role serves as a key liaison between the POS technical team, retail operations, corporate headquarters, and third-party vendors to ensure reliable system performance, regulatory compliance, and uninterrupted store and fueling operations.
Responsibilities:
Provide day-to-day technical support for POS Store systems and Fuel Desk operations. Remotely access and support NCR Retalix Store point POS systems using Bomgar. Open, manage, prioritize, and resolve ServiceNow tickets related to POS, fuel, network, and store system issues. Deploy system and application updates using BigFix. Conduct testing, validation, and analysis using the GPNS Research tool. Support environments subject to PCI, PII, and data security standards. Produce clear, consistent reports summarizing incidents, trends, and risks for management review.
Requirements:
Required Qualifications:
Minimum 5 years of IT experience supporting POS systems, retail technology, or store systems. Proven experience providing remote technical support with strong verbal and written communication skills. 2+ years of exposure to PCI, PII, and data security standards within a corporate or retail environment. Experience supporting POS peripherals, fuel systems, and store infrastructure. Strong troubleshooting, analytical, and problem-solving skills. Ability to manage multiple issues simultaneously in a fast-paced operational environment.
Technical Skills:
POS systems support (preferably NCR Retalix / Store point). Remote support tools (e.g., Bomgar). ServiceNow ticketing and ITSM processes. BigFix deployments and patch management. Windows operating systems. Basic networking and connectivity troubleshooting. Log analysis and system health monitoring. Microsoft Office Suite (Outlook, Excel, Word). Preferred /
Bonus Skills:
Experience with Gilbarco and Wayne fuel dispensers. Experience supporting Verifone M400 Pin Pads and VH devices. Oil & gas retail or multi-site retail technology experience. Knowledge of forecourt systems, fuel pricing, and signage integrations.

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