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Clinical Applications Analyst (8a-5p) IT Ambulatory Community Apps- Remote- Johnson City, TN
Job
Ballad Health
Remote
Full-Time
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Job Description
Job Description:
Summary:
Maintain regular communication with vendor representatives- Perform in-depth analysis of workflows, data collection, report details, and other technical issues
- Investigate end users' preference while making build decisions
- Analyze business operations as they relate to build decisions
- Analyze new functionality in releases to determine how it should be used
- Review software, coordinate and test updates.
- Review and test each new release.
- Analyze data conversion needs.
- Ensure that data coming across an interface meets the business need
- Follow established policies and procedures for System.
- Troubleshoot problems and questions from end users.
- Responsible for timely management of all assignments, including ticket management and maintaining an up to date status in tracking system.
- Tracks time to work efforts assigned and maintains time card appropriately.
- Must execute text plans/scripts and provide input to maintain accuracy while keeping the content current.
- Engages with other teams in coordination of work effort.
- Assist with onboarding and precepting Level I analysts.
- Act independently and manage meetings as needed.
- Maintain professionalism in actions and words.
- Responsible for other duties as assigned.
Requirements:
4 years IT experience with no degree.- Health Care experience preferred but not required
- Expected to achieve software certification based on vendor recommendations and department requirements for application(s) supported within 6 months.
Skills:
- Demonstrates ability to meet deadlines.
- Demonstrates the ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built.
- Has gained and able to demonstrate in-depth knowledge of the software and how it meets customer needs.
- Possesses an understanding of computer system capabilities to address process requirements.
- Ability to integrate process steps and handoffs across disciplines / departments and drive teams to decisions.
- Skilled at problem solving.
- Strong communication skills - written and oral.
- Excellent organizational skills.
- Skilled in Microsoft Office products.