Responsibilities:

Employee Lifecycle & Workday Operations

Execute high-volume Tier 1 Workday Core HCM transactions supporting the employee lifecycle, including employee data updates, employment changes, organizational assignments, and other routine HR operational activities while ensuring accuracy, completeness, and policy compliance.
Process and validate a broad range of compensation-related transactions, including salary changes, incentive payments, corrections, and other compensation administration activities in accordance with established policies and approval processes.
Support organizational data maintenance within Workday, including supervisory organization updates, organizational structure changes, and related foundational data management activities.
Perform quality reviews and validation of completed transactions to ensure data integrity, compliance, and successful completion of Workday business processes.
Support recurring operational activities, high-volume transaction processing, mass updates, and employee lifecycle events while consistently meeting service level expectations. Tier 2 / Tier 3 HR Operations Support
Provide Tier 2, Tier 3, and Premier HR Operations support by investigating and resolving complex employee inquiries and operational issues across Workday and ServiceNow.
Independently manage complex HR Operations cases requiring research, analysis, cross-functional coordination, and resolution.
Perform root cause analysis to identify process, data, or system issues and recommend appropriate corrective actions.
Validate end-to-end completion of HR transactions and ensure employees receive timely and accurate communication throughout the resolution process.
Investigate transaction exceptions, data discrepancies, integration issues, and operational problems by partnering with HR Technology, Payroll, Compensation, Benefits, and other internal stakeholders. Operational Excellence & Continuous Improvement
Participate in User Acceptance Testing (UAT), production validation, system enhancements, and operational readiness activities supporting Workday and ServiceNow.
Identify opportunities to improve operational processes, increase efficiency, reduce manual effort, and enhance employee experience.
Maintain accurate documentation, knowledge articles, standard operating procedures, and process documentation as required.
Support operational projects, process improvement initiatives, and organizational change activities within HR Operations.
Ensure all work is performed in accordance with established policies, compliance requirements, data privacy standards, and internal controls.

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HR Operations Specialist ? Workday HCM (Hybrid- West Palm Beach, FL)