The Role Implements enterprise software solutions for customers and partners, from technical assessment and planning through deployment, testing, training, and project completion. The role installs and integrates Imprivata products with healthcare, identity, virtualization, database, and mobile device management technologies. Responsibilities include troubleshooting Windows environments, coordinating project activities, maintaining implementation methodologies, developing technical documentation, conducting workshops, and delivering advanced customer and partner training. Extensive domestic travel of approximately 75% is required. Summary Generated by Built In Ready to join a team that's all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely. We believe work can be more than a job or task—it's a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what's possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers. When you join Imprivata, you embark on a shared journey of ambition and growth. We're committed to building an inclusive workplace where everyone feels valued and supported. If you're looking for a place to match your passion with purpose—and where every day you can make an impact—you'll find it her We are seeking an I mplementation Engineer to join our team for remote opportunity out of the United States. Job Summary The Implementation Engineer is responsible for post-sales work with the company's customers and business partners within US in the planning and execution of software implementations. This role implements projects and applies technical and project management skills to directly contribute to the company's product implementations and be a key contributor in the development and evolution of the company's deployment methodology. Extensive domestic travel is required approximately 75% of the time. Duties and Responsibilities Assess customer technical environments and develop detailed solution recommendations and implementation plans for project teams. Manage assigned customer implementation activities from planning through end-user deployment, including installing Imprivata products, testing solutions, and coordinating project tasks. Serve as a technical resource on Imprivata products and their integration with technologies such as Citrix, VDI, AutoIT, and MDM platforms. Contribute to and maintain project methodologies, processes, best practices, and documentation. Help maintain a repository of current Imprivata solutions and offerings to support efficient project planning and execution by the PMO. Support internal technical initiatives by developing technical collateral, delivering field workshops, and promoting standardized, repeatable processes. Deliver advanced product training to customers and channel partners. Other duties as assigned and required Qualifications Bachelor's degree in business, computer science, engineering, or a related discipline, or equivalent relevant experience. 5+ years of experience implementing enterprise software packages or custom systems, including three to five years administering and independently troubleshooting Windows environments. Experience implementing client-server software and applications that affect end users, preferably in healthcare, banking, manufacturing, or other complex environments. Working knowledge of Imprivata solutions, including OneSign/Confirm ID, Imprivata PAM, and GroundControl; major EMR systems such as Epic, Cerner, McKesson, or Meditech; and identity management, provisioning, and web SSO. Familiarity with virtualization platforms such as Citrix, VMware, Hyper-V, or Nutanix, and MDM platforms such as Workspace ONE UEM, Citrix Endpoint Management, Microsoft Intune, or Ivanti Endpoint Manager Mobile. Experience with relational databases such as MS SQL, Oracle, MySQL, or PostgreSQL, including SQL, stored procedures, and SSIS; and UI-level scripting with VBScript, JavaScript, or AutoIT. Experience with support CRM systems; Salesforce preferred. Familiarity with LAN/WAN infrastructure, including switches, routers, and firewalls, is a plus. Experience training and consulting on enterprise software and related technologies, such as security, PKI, directory services, authentication, encryption, identity management, and PC software. Strong communication, analytical, leadership, and project management skills, including the ability to estimate, plan, and report work and resolve technical project issues. PMP certification preferred. Self-motivated and customer-focused, with the ability to meet deadlines and provide responsive service in complex environments. This position offers a total compensation range of $77,827.00 - $107,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found here. This range represents the high and low end of Imprivata's compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications. At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you! Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-Remote #LI-SF1 Read Full Description Skills Required Bachelor's degree in business, computer science, engineering, or a related discipline, or equivalent relevant experience 5+ years of experience implementing enterprise software packages or custom systems Three to five years administering and independently troubleshooting Windows environments Experience implementing client-server software and applications affecting end users Working knowledge of Imprivata OneSign/Confirm ID, Imprivata PAM, and GroundControl Working knowledge of major EMR systems such as Epic, Cerner, McKesson, or Meditech Working knowledge of identity management, provisioning, and web SSO Familiarity with virtualization platforms such as Citrix, VMware, Hyper-V, or Nutanix Familiarity with MDM platforms such as Workspace ONE UEM, Citrix Endpoint Management, Microsoft Intune, or Ivanti Endpoint Manager Mobile Experience with relational databases including MS SQL, Oracle, MySQL, or PostgreSQL Experience with SQL, stored procedures, and SSIS UI-level scripting experience with VBScript, JavaScript, or AutoIT Experience with support CRM systems Experience training and consulting on enterprise software and related technologies Strong communication, analytical, leadership, and project management skills Ability to estimate, plan, report work, and resolve technical project issues Self-motivated and customer-focused, with ability to meet deadlines and provide responsive service in complex environments Experience in healthcare, banking, manufacturing, or other complex environments Salesforce experience Familiarity with LAN/WAN infrastructure, switches, routers, and firewalls PMP certification What the Team is Saying Chris Sr. Director, Customer Support Working at a global company like Imprivata gives you exposure to different cultures, new perspectives, and innovative technologies that are redefining the healthcare IT landscape. Chris Sr. Director, Customer Support Working at a global company like Imprivata gives you exposure to different cultures, new perspectives, and innovative technologies that are redefining the healthcare IT landscape. Rebecca

RSM, PAS

Specialist Here we have room for growth, whether it is up or lateral. We also have enough people where you can draw off of other people's experiences and learn from them, but you're not lost in this vast expanse of other people. You are not pitted against each other. People actually do help each other out and they're willing to share their knowledge. Dan Manager, EAM/MAM PMO I like working on a product that has tangible benefits out there in the world. You feel like you're actually doing something important and making a difference. Jacob Strategic Renewals Manager The project I'm most excited about is the verticalization of the SecureLink Business Development team. I am excited to gain insight into untapped industries and getting our product into the hands of companies that need it most! Kelliann Chief People Officer What I love about Imprivata is our community, a diverse collective of employees who are committed to each other and who are passionate about supporting our customers. Luke Senior Engineer What I love about imprivata is teamwork. We either succeed as a team or fail as a team. No one gets all the credit and no one gets all the blame, it's teamwork that gets the job done. Imprivata In our opinion, benefits shouldn't be standardized. As a result, offering extraordinary perks and benefits consistent with our company culture continues to be a top priority for Imprivata. Cindy Zhou Chief Marketing Officer Imprivata is at the center of digital identity, access management, and agentic AI governance, ensuring customers have secure, frictionless access in mission-critical environments. I look forward to working with the team to serve our customers, strengthen our brand, and drive continued growth. Imprivata Compensation & Benefits Highlights Healthcare Strength — Medical coverage includes company funding of half the deductible via HSA/HRA alongside medical, dental, and vision options; feedback suggests healthcare is one of the stronger aspects of the package. Leave & Time Off Breadth — A flexible time-off policy is promoted rather than a fixed vacation bank, and feedback suggests this flexibility supports work-life balance in many teams. Parental & Family Support — Paid parental leave and caregiver resources via Care.com, plus dependent and domestic-partner coverage, indicate a family-oriented set of benefits that goes beyond basic insurance. Learn more about Imprivata's Compensation & Benefits → Imprivata Insights What's It Like to Work at Imprivata? Imprivata Culture & Values Imprivata Career Growth & Development What's the Work-Life Balance Like at Imprivata? Imprivata Leadership & Management Imprivata Company Growth, Stability & Outlook View all jobs at Imprivata View Imprivata Profile Report Job