Intermediate Technical Analyst

Welcome to ivari Let us introduce ourselves. With more than 300+ employees across Canada, ivari is a company that s making a difference in the world of life insurance. How? By finding and hiring employees who are passionate about helping people protect their families, and by giving them the best, most supportive workplace possible. ivari is part of Sagicor Financial Corporation, a leading financial services provider based in the Caribbean, with a strong presence in North America. We offer a wide range of products and services, including life and health insurance, annuities, pension administration and investment services. At ivari , everyone is welcome! It is our mission to attract, develop, and retain a workforce that is as diverse as the customers we serve and the communities in which we do business. We offer an inclusive and accessible work environment where all employees and customers feel valued, respected, and supported. Here s the job opportunity This position is an existing vacancy. The Intermediate Technical Analyst provides intermediate-level technical analysis, operational support, and continuous improvement across enterprise infrastructure, applications, and business services to ensure stable, secure, and efficient technology operations. You will work closely with IT teams, business units, and external partners to support operations, resolve issues, and contribute to ongoing enhancements in service delivery. You will Provide technical support and analysis to business and IT stakeholders, ensuring timely resolution of incidents and service requests Monitor, troubleshoot, and resolve issues related to infrastructure, applications, and enterprise services Manage Active Directory, Microsoft 365/Exchange environments, and related technologies Analyze incidents and problems, perform root cause analysis, and implement sustainable solutions Participate in IT and business projects, supporting system implementations and enhancements Identify opportunities for process improvements and contribute to operational efficiency initiatives Maintain accurate documentation, including incident records, technical procedures, and system changes Create and track metrics to support problem identification, capacity planning, and continuous improvement Collaborate with internal teams, business stakeholders, and external vendors to deliver effective service outcomes Ensure adherence to IT governance, security policies, and regulatory requirements Provide rotating after-hours on-call support and weekend coverage as required What we are looking for Minimum of 2 years experience supporting enterprise infrastructure, platforms, and business applications in a mid-sized or large organization Post-secondary degree in Computer Science or equivalent work experience Strong hands-on experience with: Windows Server environments and Active Directory Microsoft 365 / Exchange administration Incident and problem management processes System monitoring, troubleshooting, and root cause analysis Change management and access management Experience supporting infrastructure and application environments in a production setting Familiarity with scripting/automation, SQL, cloud services, and IT service management tools is an asset Strong analytical and problem-solving skills Excellent verbal and written communication skills, with the ability to explain technical concepts clearly Strong organizational skills and ability to manage multiple priorities Ability to work both independently and collaboratively in a team environment What we pay $71,000 - $89,000 What's in it for you At ivari, it's important for us to keep our people motivated, recognized, and rewarded. We offer competitive base salaries plus a bonus, one of the many reasons ivari is a great place to work. We also offer health and dental benefits for the entire family from Day 1! But that s just the beginning. When you join the ivari team you also get A fantastic vacation plan and time off A pension plan with 100% match by ivari Employee savings plan with 75% match to help you save even more Flexible and hybrid work arrangements Opportunities for professional development Recognition programs to cheer you on, motivate and reward Wellness programs to keep you healthy and happy Who you are Someone who enjoys a culture where everyone is genuinely respectful, and you can be your authentic self every day. Your contributions and opinions are not only sought but valued. You know the importance of, and live by, our core values of Bringing clarity and focus to your work Taking ownership and doing what you say you will Remaining flexible Collaborating with others Does this sound like you? We re looking for great people to join our team! Our commitment to inclusivity is reflected in the safeguards, policies, and commitments we have in place to remove barriers and provide equal opportunities to prospective and current employees, without discrimination. To apply, please email your resume to: human.resources@ivari.ca A Human Resources representative is available to consult with applicants who require accommodation in the application or recruitment process. Any information shared by the applicant about an accommodation will be treated as confidential. If you do require an accommodation, please email human.resources@ivari.ca •ivari does not utilize AI in our recruitment process to screen, select, or assess applicants