IT Application Analyst

Southwest Behavioral and Health Services is seeking a dedicated and detail oriented IT Application Analyst who can help us fulfill our mission. "Delivering compassionate care to enhance lives and improve communities". We are seeking someone who enjoys coordinating with people, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic IT team! Job Preview at a

Glance:

The IT Application Analyst will be responsible for supporting, documenting, and maintaining clinical and business applications. This role will provide technical support, troubleshoot issues, and offer problem resolution to ensure smooth operations.

Location & Schedule:

This is Monday

• Friday hybrid schedule reporting in office a minimum of 2 days a week.

Available for occasional after-hours on-call support and occasional overnight travel as needed within the state.

Pay:

Starting at $55k/ Annually Duties & Responsibilities Primarily responsible for the complete lifecycle of SB&H clinical and business applications, with emphasis on EHR systems, Confluence and Jira, including but not limited to idea conception, design, build, documentation, implementation, training and maintenance of clinical software applications and interfaces. Maintains and supports application security, access management, and logons for the EHR and other clinical and business applications as assigned. Identifies opportunities for improving clinical and business workflows, processes and implementing best practices related to the EHR and other applications and works with multidisciplinary teams to implement improvements and changes. Works with clinical and operational teams, internal departments, and associated vendors to resolve and update clinical and business applications as needed to provide quick resolution to any identified issues. Assists with and provides project management and that includes planning, implementation timelines, resource and time management, budgeting, monitoring, accountability, documentation, reporting, risk management and effective communication. Assists after hours as needed and conforms work hours to needs of customers, internal and external to SB&H. Communicates with IT leadership on all clinical and business software testing, modifications, upgrades and new development needs to ensure alignment with organizational and IT strategic goals. Ensures that all clinical software solutions align with internal security policies and procedures as well as regulatory requirements (e.g. CARF Accreditation, HIPAA, HITECH). Works with IT/PMO support teams and IT leadership to ensure service level requirements are met. Manages strategic relationships with external service and technology providers.

Requirements:

Bachelor's degree and 1-year experience in a clinical environment or 2+ years' work experience within a clinical environment using an EHR system. Knowledge and experience in healthcare operations, information technology, clinical operations, nursing and physician workflows, and EHR/billing applications.

Preferred:

Knowledge and experience with Service management and content management software systems (Confluence and Jira)

Benefits :

3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service! 10 paid holidays Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees We will help you save for retirement

• 40% company match up to a 10% deferral into your SB&H retirement account! Career Development
• Benefit from our culture of internal promotion! We help you with your higher education goals
• Reduce your tuition costs with our tuition reimbursement program & discount degree programs!

Employee Assistance Program, Health & Wellness and much more! About SB&H Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years' experience. At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging — a culture where every individual's unique perspectives, backgrounds, and experiences are welcomed and valued. We're committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve. Through our Empowered Belonging program, we're committed to: Voice & Visibility — ensuring every team member's ideas, experiences, and contributions are recognized and heard. Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take. Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work. Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams. Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us. Where everyone belongs. Where everyone leads. Join us in shaping a community where your difference makes a difference, and your impact is real. To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/ SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.