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Broadridge Securities Processing Solutions LLC
Lead Technical Analyst
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Job Description
Broadridge Securities Processing Solutions LLC
Lead Technical Analyst Newark, NJ Apply
Compensation $ Hours Per Week 40 Number Of Positions 1 Job Description Review and analyze technical design documents, use the review process to train and share the product domain knowledge with less experienced team members. Conduct an in-depth analysis of Service Requests raised by internal/external clients to determine the appropriate course of action. Assist Client Services/Conversions/Help Desk in meeting the client needs by providing review of information relating to impact processing. Troubleshoot real-time Test/Production issues to ensure smooth running of the Impact application within the prescribed productivity time frame. Document new/changed operational procedures associated with development/maintenance projects. Responsible for supporting the testing of enhancements and fixes and assisting functional testing groups who ensure that the programs are functioning correctly and the enhancements function in accordance with the enhancement specifications. Recommend solutions and identify required program corrections that resolve issues that clients have in conducting their day-to-day business. Ensure that the static data/configuration/setups are accurate in all client regions to minimize functional service requests. Participate in peer review processes to ensure the quality of issues turned over to application development/systems support groups is maintained within prescribed quality control standards. Diagnose and remediate production and test service requests assigned to the group. Contribute towards enterprise-wide metrics collection and participate in action plans. Develop and document workarounds for functional issues that clients have in test/production environments.