at GovCIO in Boise, Idaho, United States Job Description United States Secret Fully remote Project/Program Management Overview GovCIO is currently hiring for a Senior Process Analyst to support the design, development, and maintenance of mission-enabling applications for the U.S. Coast Guard. This is a remote position. Responsibilities As a Senior Process Analyst, you will support the rapid delivery of functional applications and automated workflows in accordance with the Software Lifecycle Management Plan ( SLMP ).

Core responsibilities include:

+ Meet with stakeholders to understand and collect complex business requirements, acting as the primary bridge between mission owners and technical teams.

+ Document requirements in the form of Enhancement Requests and User Stories, ensuring each includes clear, concise, and testable acceptance criteria.

+ Perform verification testing on ServiceNow services and modules built by the development team to ensure alignment with documented requirements and user needs.

+ Explain ServiceNow capabilities and platform usage to business users, facilitating training and driving platform adoption across the USCG .

+ Execute the full SDLC utilizing diverse methodologies, including Scrum, Agile, DevSecOps, Lean, and Waterfall, ensuring ServiceNow releases are delivered on schedule.

+ Collaborate with stakeholders to translate operational needs into scalable, functional scoped applications and ServiceNow modules.

+ Minimize technical debt by advocating for "out-of-the-box" alignment and adhering to ServiceNow platform governance best practices.

+ Maintain cybersecurity compliance by ensuring business processes and application designs conform to USCG system security requirements and federal data protection standards.

+ Produce and maintain technical documentation, including functional requirements documents, user guides, and updates to the Software Lifecycle Management Plan. Qualifications High School with 6 - 9 years (or commensurate experience) Required Skills & Experience

+ Demonstrated experience as a Business or Process Analyst supporting the ServiceNow platform.

+ Proven ability to execute the SDLC using modern frameworks such as Agile, DevOps, or DevSecOps in a mission-critical environment.

+ Experience documenting requirements specifically for USCG , DoD, DHS , or federal cybersecurity-focused environments.

+ Proficiency in quality assurance (QA) and verification testing within the ServiceNow platform.

+ Strong communication skills with t To view full details and how to apply, please login or create a Job Seeker account