Technical Training Consultant - Internal

•This opportunity is available only to current Internal Employment Security Department employees. This non-permanent position is eligible for full-time telework; it is mainly virtual, though there may be an occasional in-office meeting depending on business needs. This position is expected to last 12 months. •The ideal candidate for the Technical Training Consultant position in the Leave and Care Division (LCD) is a skilled, adaptable training professional who excels at transforming complex technical systems into clear, engaging learning experiences. They bring strong knowledge of LCD's CRM, external-facing portal, and the software applications essential to staff performance, and they are adept at helping both new and experienced employees build confidence and proficiency in these tools. They demonstrate expertise in instructional design—planning, developing, and delivering training through instructor-led sessions, train-the-trainer models, e-learning, and multimedia formats. They are thoughtful in assessing learner needs, tailoring content to diverse audiences, and ensuring training is both accurate and accessible. Beyond technical capability, the ideal candidate embodies the mission and values of the Leave and Care Division. They help instill a sense of purpose and passion in staff, fostering a positive learning culture grounded in patience, collaboration, and professionalism. They communicate clearly, build strong working relationships, and consistently model curiosity, empathy, and a commitment to continuous improvement. Plans, designs, develops, implements and/or delivers specialized technical IT systems training and instructional programs, using instructor-led, train-the trainer, electronic/web-based, e-Learning, and/or multimedia training methods an d formats.

Tasks include:

Provide technical assistance to ensure effective and efficient administration of state activities, services and expenditures. Develop training materials to include handouts, job aids, models, multimedia visual aids, video tutorials and PowerPoint presentations. Coordinate with training team or subject matter experts to provide training to front-line staff, prepare training and orientation materials, conduct presentations. Consult with management in all aspects of training for division-wide initiatives and projects. Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs. Develop eLearning and remote classroom curricu la.

Tasks include:

Select and/or create e-learning and remote training curriculum for the LCD. Coordinate with training team and LCD subject matter experts to prepare classroom curricula, training and orientation materials consistent with state law and LCD policies, including drafting content. Develop content consistent with adult learning theory principles suitable for eLearning development. To request a detailed position description, click here . Qualifying candidates will meet one of the following criteria options: Option 1: Nine (9) years of experience developing and delivering trainings. Includes two years of experience related to technical IT training. Option 2: Associate's degree with focus on business, human resources, computer science, adult education or related field AND Seven (7) years of experience developing and delivering training. Includes two years of experience related to technical IT training. Option 3: Bachelor's Degree with focus on business, human resources, computer science, adult education or related field AND Five (5) years of experience developing and delivering training. Includes two years of experience related to technical IT training. Option 4: Nine (9) years combination of education and relevant experience in one of the following areas: unemployment insurance claims processing IT systems; Paid Family and Medical Leave benefit, or employee-paid insurance benefit premiums collection and processing within IT systems; delivering customer-focused employment and training services using IT systems; developing and delivering training and training documentation for IT systems; or developing human resources training courses within IT systems. To be considered for this opportunity, the following competencies are required :

Project Management Expertise :

Ability to oversee and implement training initiatives.

Content Development Expertise :

Ability to create instructional materials for various formats.

Multimedia Training Skills :

Proficiency in utilizing diverse learning tools.

Process Improvement Expertise :

Ability to refine and enhance training methodologies.

Consultation and Advisory Skills :

Ability to provide technical training recommendations.

Strategic Training Planning :

Proficiency in aligning training initiatives with organizational goals.

Innovation Implementation Skills :

Proficiency in applying cutting-edge solutions to training programs.

Required equity competencies:

The ability to take action to learn and grow. The ability to take action to meet the needs of others.

Preferred qualifications include:

Experience facilitating training for adult learners in a remote work environment. Experience using eLearning development software like Articulate, Camtasia, etc. Knowledge and experience with applying Adult Learning Theory and Social Learning Theory in educational environments.

Special Requirements/Conditions of Employment:

Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check. Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review. Please only submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete. Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self. Opportunity for All We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Lydia White or at 360-819-6996 or the Talent Acquisition Team , prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711. This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement. •This Organization Participates in E-Verify•