About Our Company Loam Media, Inc. (Family Radio) is a legacy Christian non-profit religious multi-media ministry based in Franklin, Tennessee, with its primary purpose to proclaim the Bible, the Word of God. Our culture is a nurturing and welcoming family environment. Loam Media Inc. is a 501(c)(3) Charitable Organization with a religious exemption allowed to legally require a candidate for their open positions to sign a statement of faith. What we offer 403(b) retirement plan Medical stipend Dental & Life insurance benefits Paid Time Off Paid Holidays Location Franklin, Tennessee IT Analyst Job Summary Family Radio is seeking an IT Analyst to support the technology that keeps our ministry running. The IT Analyst plays an important role in making sure our staff have reliable, well-supported tools so they can focus on serving our listeners. Reporting to the Director of IT, the IT Analyst will be responsible for supporting the company's technical equipment and infrastructure, including desktop and laptop computers, phones, and IoT devices. The Analyst will provide frontline technical support, troubleshoot and resolve issues, maintain the helpdesk ticketing system, and set up new hardware and user accounts. This position also supports technical infrastructure in other departments, involving designated broadcasting equipment related to IT. The IT Analyst works closely with staff across the ministry, so strong communication, initiative, and a cooperative, service-minded attitude are essential. This is a full-time, in-office position based in Franklin, Tennessee. As an IT Analyst, you get to… Provide frontline technical support to staff, making sure computer hardware and software problems are resolved quickly and with a helpful, service-minded attitude Troubleshoot and diagnose issues, implement corrective action, and escalate problems appropriately when needed Lead and maintain the helpdesk ticketing system used to track user requests and issues Set up and deploy new hardware, including computers, phones, printers, and other user-facing technology Maintain the user directory and create and manage accounts as needed Learn and navigate new software quickly as the ministry's technology needs grow and change Work in compliance with company policies and procedures, and assist with organizational projects and other related duties as assigned This role might be for you if you have… An associate or bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience One to three years of IT support and IP networking experience preferred Strong knowledge of helpdesk and IT best practices, including a solid understanding of common software functions Working knowledge of Microsoft Active Directory and the Microsoft Office suite Experience with Cisco networking and SIP phones IT certifications in CompTIA, Microsoft, Linux, or other related systems are a plus A strong work ethic, a self-starter mindset, and flexibility in a fast-paced environment Initiative in solving problems, paired with excellent communication skills The ability to work effectively in a team and maintain a positive, cooperative attitude with staff, management, and listeners Appropriate professional appearance and demeanor, and a welcoming attitude toward personal and professional growth