CES/AWS is looking for an IT Analyst for our Automotive Manufacturer Client.

Location:

Humboldt, TN Salary :

up to $40 per hour

Shift:

Day shift 6am-2:20pm

Employment Type:

Contract to Hire/ Full Time About the Role CES/AWS is seeking an experienced IT Analyst to provide hands-on technical support within a manufacturing and production environment. This role is responsible for troubleshooting hardware and software issues, maintaining end-user systems, and ensuring reliable IT operations to minimize disruptions to production. The ideal candidate has strong technical troubleshooting and customer service skills, understands the demands of a fast-paced plant environment, and can respond quickly to IT issues that directly impact manufacturing operations. Key Responsibilities Provide onsite technical support, diagnosing and resolving complex hardware, software, workstation, and end-user computing issues. Support manufacturing and production-floor operations, including assembly lines, cameras, scanners, printers, and related plant equipment. Install, configure, test, maintain, and monitor end-user hardware and software to ensure optimal performance. Respond to service desk tickets, phone calls, emails, and escalated support requests, documenting troubleshooting steps, resolutions, and time spent in the service management system. Prioritize support tickets based on business needs, production impact, urgency, and customer requirements. Escalate issues to the appropriate support teams and coordinate with internal IT departments and third-party vendors when necessary. Perform user account and equipment changes, including moves, additions, and changes (MAC requests). Maintain accurate inventories of site hardware, software, and IT assets, ensuring asset management records remain current. Develop and maintain site-specific IT documentation, support procedures, performance reports, and operational records. Provide end-user training and guidance to prevent recurring technical issues and improve overall user experience. Collaborate with other IT service teams to maintain an efficient and reliable end-user computing environment. Proactively seek customer feedback, identify opportunities to improve support processes, and maintain strong working relationships across the organization. Participate in personal development and performance management initiatives. Required Qualifications Minimum of 5+ years of relevant experience in the Information Technology industry . High School Diploma or GED required; an Associate Degree in Computer Science or a related field is preferred. Experience providing hands-on IT support, troubleshooting hardware and software issues, and resolving technical problems. Ability to understand support procedures, follow escalation processes, and leverage internal resources to resolve issues efficiently. Strong understanding of issue prioritization, particularly when technical problems affect production operations. Excellent customer service, communication, and problem-solving skills. Ability to communicate technical issues clearly and professionally while keeping users informed of progress and resolution timelines. Ability to work onsite at the plant for a full eight-hour workday and support additional hours as business needs require. Willingness to work daily overtime and weekends when necessary to support production requirements. Preferred Experience Previous IT support experience in a manufacturing, industrial, plant, or production environment. Experience supporting assembly lines, production-floor workstations, cameras, scanners, printers, and related manufacturing equipment. Experience troubleshooting technical issues that directly affect production uptime and operational efficiency. Experience managing service desk tickets, IT asset inventories, system documentation, and hardware/software installations. Experience supporting critical IT outages and responding to emergency technical issues outside normal business hours. If you are interested, please apply or send your resume to carmen@canadianexecutivesearch.com CESDH